Senior Principal Support Consultant, CSO (Atlanta, Georgia)

Manhattan Associates • Atlanta, GA

8h • Hybrid

About The Position

We create possibilities that move life and commerce forward. Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. Senior Principal Support Consultant, CSO positions offered by MANHATTAN ASSOCIATES, INC. (Atlanta, Georgia). Responsible for managing multiple projects to include developing and delivering detailed solutions and for managing client relationships from senior technical and interpersonal perspective and for overseeing development and delivery of supply chain solutions to customers through software upgrades or additional rollouts. Lead problem identification, software specification, implementation, testing, client training, and solution deployment. Ensure projects remain within budget/cost and on-time as well as ensure quality in connection with MA products and ensures timely services. Serve as escalation point for customer issues. Identify additional product/service sales opportunities. Prioritize issues and projects for customer service project team.

Requirements

• Requires a four-year bachelor’s or foreign equivalent degree in computer science, engineering, business or a related field and 7 years of experience in the position offered or 7 years of experience developing, supporting or implementing application software.
• In lieu of a bachelor’s degree in the aforementioned fields and 7 years of experience as stated, employer will accept a master’s or foreign equivalent degree in the aforementioned fields and 4 years of experience as stated.
• Requires 4 years of experience: performing database troubleshooting or developing in SQL or related relational database
• Requires 4 years of experience: implementing in Systemi, Unix, Linux or Windows operating systems
• Requires 4 years of experience: implementing in any supply chain domain

Responsibilities

• Managing multiple projects to include developing and delivering detailed solutions
• Managing client relationships from senior technical and interpersonal perspective
• Overseeing development and delivery of supply chain solutions to customers through software upgrades or additional rollouts
• Lead problem identification, software specification, implementation, testing, client training, and solution deployment
• Ensure projects remain within budget/cost and on-time
• Ensure quality in connection with MA products and ensures timely services
• Serve as escalation point for customer issues
• Identify additional product/service sales opportunities
• Prioritize issues and projects for customer service project team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior