Senior Principal LOB Project Manager

Fifth Third Bank•Cincinnati, OH

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Identifies, manages, and drives key process and infrastructure improvements, and is ultimately responsible for the successful and on-time delivery of these initiatives. Represents the business line in key initiatives with Finance, Operations, Information Technology, Human Resources, and other project partners. Ensures that proper business case is provided for all projects. Drives or participates in the design of project scope, project plan, work assignments, target dates and other aspects of project. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

Bachelor’s degree in Business, Organizational Leadership, or a related field required; comparable work experience considered.
PMP, Lean Six Sigma or equivalent project/program management certification required.
5–10 years of relevant experience leading complex initiatives in banking, financial services, or similarly regulated environments.
Demonstrated experience managing large‑scale business transformation projects or programs from planning through execution.
Proven ability to lead work in a highly matrixed environment, influencing across multiple functions, locations, and stakeholder groups without direct authority.
Strong organizational, analytical, and problem‑solving skills, with the ability to structure ambiguous problems and clarify priorities.
Excellent written and verbal communication skills, including the ability to facilitate discussions and influence senior stakeholders.
Strong facilitation, negotiation, and conflict‑resolution skills.
Highly self‑directed and motivated, with the ability to manage multiple concurrent initiatives and deliver to target timelines.
Expert proficiency with the Microsoft Office suite (e.g., Excel, PowerPoint, Word, Outlook) for analysis, planning, and executive communication.

Nice To Haves

Working knowledge of the assigned division, business line, and/or functional area preferred.

Responsibilities

Develop skills of team, primarily focused on core project management concepts, process improvement tools, and overall business knowledge.
Serve as Manager of project implementation team ensuring successful and timely implementation of key process and infrastructure improvement affecting all lines of business and enabling functional areas.
Manage project implementation team ensuring successful and timely implementation of key process and infrastructure improvement affecting all lines of business and enabling functional areas.
Provide leadership in working with users in defining project, resource and system requirements.
Ensure that all required functional areas are appropriately represented on the project team.
Define own role in each assigned initiative in relation to the rest of the project team.
Ensure that resources assigned to the project have all the tools and information needed to perform their project tasks.
Actively work to manage scope throughout the entire project lifecycle.
Determine if/how changes in project requirements and/or standards impact projects.
Function as the primary liaison between the business line, operations, technical areas, and enabling functional areas throughout the project cycle.
Define project definition, scope and related procedures to ensure successful implementation.
Develop detailed project plans, work assignments, target dates and other aspects of assigned projects.
Evaluate multiple project interdependencies.
Review estimates performed by others to ensure that they are realistic, complete and clearly represented.
Serve as primary liaison between the business and enabling function areas throughout the project life cycle.
Develop metrics to drive successful implementation and on-going success of initiative ideas.
Monitor issues within projects and assists in resolving project conflicts.
Facilitate project team meetings and manage agendas and meeting recaps to ensure all project tasks and goals are being accomplished as expected.
Apply a strong base knowledge of relevant systems/applications as it relates to workflow, process, and problem resolution and recommend improvement opportunities.
Analyze research on operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
May conduct benchmarking activities to identify best practices.
Develop strategic partnerships with relevant business partners to develop a solid knowledge base of products, processes and related revenue streams.
Develop and maintain strong working relationships with key personnel in each functional area.
Partner with business team members in the research and resolution of system and process problems.
As necessary, identify and recommend vendors and assist with all activities as it relates to managing and leveraging the partnership with the vendor throughout the life cycle of the project and beyond.
May provide training and development of employees on new processes arising from project.
May develop communications plans to include marketing brochures, notification campaign and documentation materials for all internal & external customers regarding process changes.
Assume additional responsibilities as assigned.