Senior Principal Extend Services Consultant

Workday•Pleasanton, CA

1d•$155,000 - $275,200•Hybrid

About The Position

The Workday Extend Services team focuses on the implementation of custom agents, business and application extensions using the Workday Build platform. Extend Services sits within Workday’s Technical Services organization, dedicated to helping customers leverage the Workday Build developer platform to seamlessly embed AI agents and Extend Applications directly into their core business. The Workday Extend Services Consultant designs, develops, and deploys custom AI agents and Workday Extend applications for customers. These solutions run alongside Workday’s Human Resources, Financial Management, Student Information Systems and Delivered Agents, utilizing the Workday Agent System of Record for centralized governance, lifecycle management, and security. We are looking for hardworking professionals with Workday or similar experience who are passionate about customer success, achieving deployment breakthroughs, delivering inspired applications and agents and love solving puzzles. You will work directly with our customers to craft innovative agentic workflows and business solutions. You will lead discovery sessions to assemble requirements, define clear agent objectives, and establish necessary guardrails and escalation paths for AI actions. You will leverage Workday Developer Agent and MCP-compatible tools to select capabilities, find resources, and build extensions using natural language and code. You will build and review technical designs that are consistent, maintainable, flexible and efficient. You should excel at explaining complex concepts in simple terms and understanding customer procedures.

Requirements

7+ years of experience with Workday HCM, Financials or Student domain experience is a MUST
7+ years of experience with data migration, integration development, report building, or software development
7+ years of experience with technical consulting, requirements gathering, or solution design
3+ years of experience with Software Architecture & Design
Working knowledge of building custom AI agents and agentic apps directly on core systems.
Architectural understanding of defining decision scopes, prompt engineering, and orchestrating agents across multiple systems.
Demonstrated experience defining agent capabilities and integrating them over Model Context Protocol (MCP) or using Agent-Ready Tools.
Extensive knowledge of web service technologies (REST, SOAP, JSON, XML) and authentication and authorization methods (OAuth, JWT, WS-Security, SAML, X.509, etc.).
Advanced understanding of the complete software implementation lifecycle - including collecting requirements, design, development, testing, and move to production

Nice To Haves

Excellent Presentation Skills and superb communication capability.
Ability to explain technical concepts to non-technical teams
Strong understanding of AI agent governance, auditability, and monitoring outcomes.
A problem solver, with a passion for delivering outstanding levels of customer service
Ability to balance multiple projects with customer commitments simultaneously.
Experience implementing Platform-as-a-Service and/or custom web applications, including (ideally) implementing Workday solutions using Human Capital Management, Financial Management or Student Information Systems

Responsibilities

Designs, develops, and deploys custom AI agents and Workday Extend applications for customers.
Works directly with customers to craft innovative agentic workflows and business solutions.
Leads discovery sessions to assemble requirements, define clear agent objectives, and establish necessary guardrails and escalation paths for AI actions.
Leverages Workday Developer Agent and MCP-compatible tools to select capabilities, find resources, and build extensions using natural language and code.
Builds and reviews technical designs that are consistent, maintainable, flexible and efficient.
Explains complex concepts in simple terms and understands customer procedures.
Takes a leadership role within a software, system, or application implementation.