Senior Principal - Advanced Engineering

Infosys•Bentonville, AR

19h•Hybrid

About The Position

In the assigned Job Role of Engineering Principal, your Area Of Responsibility will be as below: ⦁ Collaborate with stakeholders to align requirements with current and future market needs, while analysing trends and emerging technologies ⦁ Guide on design principles to ensure feasibility, cost-effectiveness, and technical accuracy and lead conceptualization and development of innovative solutions aligned with industry advancements ⦁ Guide the creation and validation of solution specifications, ensuring alignment with business goals and recommended optimizations ⦁ Oversee prototyping and testing to ensure high-quality, functional prototypes that meet engineering standards ⦁ Direct technical integration, ensuring systems meet functional and performance criteria ⦁ Lead performance optimization initiatives, setting benchmarks and recommending improvements based on system analysis Your contribution to the team: ⦁ A strategic vision for aligning technical solutions with evolving business goals and industry trends ⦁ Expertise in guiding cost-effective, technically sound, and innovative design solutions ⦁ Strong client and stakeholder management skills to bridge technical and business needs. ⦁ A collaborative mindset to drive innovation and ensure project success. ⦁ Ability to lead design conceptualization and implementation based on market insights Overview The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Requirements

Contact Center & Customer Experience Transformation
AI-CC (AI Contact Center)
AI-CX (AI Customer Experience)
CCaaS Platforms (Amazon Connect, Genesys Cloud CX, NICE CXone, Five9)
Conversational AI
Generative AI
Agentic AI
Voicebots
Chatbots
NLP
NLU
Omnichannel CX
CRM Platforms (Salesforce, Dynamics 365, ServiceNow, Pega)
API & Middleware Integrations
Cloud Architecture (AWS, Azure, GCP)
Customer Journey Transformation
Solution Architecture
Enterprise Consulting
Executive Stakeholder Management
Large-scale CX Modernization Programs
Global Delivery Leadership
Pre-sales & Advisory

Nice To Haves

Amazon Bedrock
Amazon Lex
Google Dialogflow/CCAI
Kore.ai
Azure OpenAI
Microsoft Copilot
RAG-based Knowledge Solutions
Real-time Speech Analytics
Voice Intelligence
Contact Center Analytics
Workforce Engagement Management (WEM)
AI Observability
Customer Intent Mining
Process Automation
Data & Analytics
Healthcare Domain
Banking & Financial Services Domain
Insurance Domain
Telecommunications Domain
Public Sector/State Government Experience
AWS Solution Architect Certification
Amazon Connect Certification
Genesys Cloud CX Certification
NICE CXone Certification
PMP/SAFe/CBAP Certifications
Business Development
GTM Strategy
Thought Leadership
Practice Building
Multi-million Dollar Transformation Engagements

Responsibilities

Collaborate with stakeholders to align requirements with current and future market needs, while analysing trends and emerging technologies
Guide on design principles to ensure feasibility, cost-effectiveness, and technical accuracy and lead conceptualization and development of innovative solutions aligned with industry advancements
Guide the creation and validation of solution specifications, ensuring alignment with business goals and recommended optimizations
Oversee prototyping and testing to ensure high-quality, functional prototypes that meet engineering standards
Direct technical integration, ensuring systems meet functional and performance criteria
Lead performance optimization initiatives, setting benchmarks and recommending improvements based on system analysis