Senior Practice Manager

JECT•Upper West Side, NY

13d•Onsite

About The Position

JECT is a medical aesthetics practice specializing in cosmetic injectables, advanced device treatments, and medical-grade skincare. We offer a curated menu of services in a warm, inviting environment where safety and results are our highest priorities. Our mission is to make these services accessible and mainstream — without compromising on the standard of care. We are Specialized, Personalized, Welcoming, and Collaborative. These aren't poster values — they're how we hire, how we lead, and how every client experiences JECT. The Role We are looking for a Sr. Practice Manager who embodies our values and brings our brand mission to life. You'll lead the team at one of our locations, ensuring every client has an exceptional JECT experience and that the business runs with clarity and care. This role is for a brand-new JECT location — you won't be stepping into an existing operation; you'll be building one. That means hiring and training the team, establishing daily rhythms and client experience standards. This role balances strategy and execution. You'll set the tone for your team, run a tight operation, and own the performance of your location. The right person is goal-oriented, dedicated, and thrives in a fast-paced environment where prioritization is a daily skill. Why Join JECT? This is a rare opportunity to put your fingerprint on a location rather than simply maintain one. You'll work closely with ownership and leadership, play a critical role in shaping the future of the business, and grow alongside a practice — and a brand — built to last. What Success Looks Like Our top-performing Practice Managers act as balanced operators and culture leaders — driving business results through disciplined execution, team empowerment, and service consistency. The ideal candidate: Is strategic yet hands-on — able to think long-term while managing daily details with precision Leads by example and takes ownership without needing constant direction Builds systems and processes that improve efficiency and consistency Holds team members accountable while maintaining a positive, high-performance culture Identifies problems and opportunities before they become emergencies Drives measurable business growth and performance Creates exceptional, brand-aligned experiences for both clients and staff Is an empathetic communicator — approachable, respectful, and trusted by both staff and clients Brings an entrepreneurial spirit and a genuine sense of ownership over practice success

Requirements

4+ years in med spa/ aesthetics management — ideally with multi-faceted ownership of a location
2 + years proven success managing multiple units or locations, with the ability to standardize performance across sites
A natural team leader who develops people, holds the bar high, and creates a culture others want to be part of
Sharp on operations — comfortable with KPIs, scheduling, inventory, and the daily rhythm of running a location(s)
A strong communicator who can move between in-store conversations and headquarters decisions with ease
Digitally agile — leverages technology and data to optimize operations and client engagement
Resourceful and composed under pressure, with sound judgment and a solutions-oriented mindset
Available to work occasional nights and weekends as the business requires

Responsibilities

Act as the connective tissue between practice operations and the broader company — ensuring information flows clearly in both directions
Manage and develop your team through daily check-ins, documented performance conversations, clear expectations, and accountability to shared goals
Set short- and long-term goals for your team, including monthly targets, and actively track progress against them
Identify, recruit, hire, train, and inspire team members to build their careers at JECT
Cultivate a high-morale, high-performing practice culture where the team is proud to show up
Mentor emerging leaders and ensure alignment with company culture and expectations
Embody and reinforce JECT’s mission and core values — Specialized, Personalized, Welcoming, and Collaborative — in how you lead
Oversee the day-to-day functions and performance of providers within your practice
Partner with the COO to ensure the provider schedule is complete and confirmed for the quarter
Hold providers accountable for working scheduled shifts and for day-to-day performance
Partner with COO to have direct, tough conversations on performance when needed, with professionalism and clarity
Oversee day-to-day operations, client experience, team management, and performance across your location
Manage the daily flow and efficiency of the practice to maximize the client experience
Ensure JECT’s standard operating procedures are completed, distributed, and adopted across your team
Own inventory accuracy and proper stock levels for consumables, JECT products, merchandise, marketing materials, and supplies
Manage the practice schedule to ensure full coverage and operational efficiency
Drive consistency across all JECT practices by adopting and reinforcing shared SOPs
Manage business communications, vendor relationships, and office/operational purchasing
Own the performance and operational success of your practice
Hit sales goals and KPIs on a daily, monthly, and annual basis
Monitor conversion rates and treatment plan acceptance
Analyze sales reports and bring ideas to improve revenue, efficiency, and client experience
Assist ownership with strategic planning and business growth initiatives
Ensure clients have an exceptional JECT experience, from first contact through follow-up
Approach every interaction with a client-first mindset that elevates brand perception and drives loyalty
Handle client feedback and concerns in a professional, empathetic, and timely way
Always maintain strict confidentiality of sensitive information
Coordinate client appreciation events and member-exclusive experiences
Partner and support the marketing team with implementation of marketing campaigns and community outreach or partnership opportunities
Bring a modern, creative approach to driving awareness and growth through events and local collaborations
Collaborate with the marketing team to translate brand strategy into an in-practice experience that reflects JECT’s identity
Work with the marketing team to interpret data and insights that sharpen outreach, engagement, and client conversion.