Senior Practice Clinical Manager - NP/PA
About The Position
The Senior Practice Manager is a full-time leadership role working at least 40 hours per week and reporting to the Area Director (AD). The role leads a team of NPs, PAs, and/or LVNs/LPNs to achieve clinical quality standards and business and financial objectives. The Senior Practice Manager is accountable for business performance of clinics in an assigned region and the clinical and professional performance of the assigned clinic team. The position oversees clinical practice excellence, coding compliance, provider training and development, coordinated care, quality and safety metrics, regulatory compliance, team communications and development, operational improvement, budget management, and clinic services. It partners with the AD, Business Operations Partners, educators, clinicians, physicians, and quality and patient-safety teams to improve regional business performance and patient care. The role is local to Ohio / Western Pennsylvania.
Requirements
- Current board certification as a Family Nurse Practitioner or Physician Assistant.
- Current active, unrestricted state licensure to practice as an FNP or PA.
- Five years of work experience as an Advanced Practice Nurse or Physician Assistant.
- Two years of experience managing teams.
- Effective communication and relationship-building skills.
- Clinical practice knowledge.
- Knowledge of patient care delivery and work design.
- Demonstrated leadership.
- Demonstrated professionalism and business skills.
- Personal and professional accountability.
- Understanding of healthcare financing.
- Strategic management skills.
- Ability to support the organization’s professional governance structure.
- Master’s degree from a Family Nurse Practitioner program with current national board certification and state-of-employment licensure to practice as an Advanced Practice Nurse; or, in select states, a Master of Science in Physician Assistant Studies (or another health-related master’s degree or equivalent experience together with a Bachelor of Science in Physician Assistant Studies), with current national board certification and state-of-employment licensure to practice in the role.
Nice To Haves
- Prior experience in a retail health setting.
Responsibilities
- Lead clinic teams in achieving and maintaining clinical practice excellence, coding compliance, and adherence to clinic protocols and practice guidelines.
- Partner with Senior and Field Educators and Senior Clinicians to support provider training, education, and development.
- Lead interprofessional practice with internal and external physicians to support collegial, consultative, and coordinated care delivery.
- Review clinical, educational, quality, and safety metrics and dashboards; identify trends, outliers, and opportunities; and implement timely action plans to maintain clinical excellence.
- Ensure compliance with State Provider Practice Acts, State Board regulations, regulatory agency standards, and organizational policies.
- Collaborate with quality and patient safety teams to support continuous improvement and patient safety.
- Evaluate team effectiveness and identify operational, program, and system enhancements; lead process improvements.
- Assess clinical performance and professional practice within the region and respond in a timely manner.
- Maintain effective two-way team and leadership communications, reinforce messaging as needed, and model CVS MinuteClinic’s purpose, culture, and values.
- Oversee provider experience in areas including professional standards, performance management, employee relations, and healthcare administration and management.
- Plan, implement, and supervise MinuteClinic services within the region.
- Develop intervention strategies and assess outcomes as part of continuous process improvement.
- Manage fiscal responsibilities within budget, including payroll and travel.
- Ensure appropriate use of business tools, systems, policies, and procedures in accordance with organizational standards.
- Partner with the AD and Business Operations Partners to review business metrics and implement growth initiatives and operational improvements.
- Maintain current knowledge of clinical practice, patient care standards, healthcare policy, evidence-based practice, outcome measurement, patient safety, quality improvement, and risk management.
- Provide visionary thinking on issues affecting the healthcare team and critically analyze regional issues based on evidence.
- Use change theory to plan implementation of organizational changes.
- Establish mechanisms to identify and mentor staff with leadership potential.
- Create an environment that enables the team to initiate actions and produce results.
- Integrate ethical standards and core values into everyday work activities.
- Ensure providers are actively involved in decisions that affect their practice.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay
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What This Job Offers
Job Type
Full-time
Career Level
Senior
