Senior Practice Assistant

Mass General Brigham•Boston, MA

6d•Onsite

About The Position

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department: Endocrinology Schedule: Monday - Friday, 8am-4:30pm or 8:30am-5pm, Onsite Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. The Senior Practice Assistant provides advanced administrative support to ensure efficient clinical practice operations under minimal supervision. This role serves as a key resource for scheduling, registration, billing, and patient service processes while supporting daily office operations and staff.

Requirements

High School Diploma or equivalent required.
3–5 years of office experience required.
Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Knowledge of office operations and standard administrative procedures.
Strong phone, customer service, verbal, and written communication skills.
Ability to compose, edit, and proofread professional correspondence.
Excellent organizational, multitasking, and time-management skills.
Ability to follow established processes and work effectively within a team environment.
Strong attention to detail and accuracy.

Responsibilities

Schedule patient appointments and maintain appointment records.
Assist callers with inquiries and coordinate appointments.
Process billing forms and scan documents into patient medical records (LMR).
Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training
Perform advanced scheduling functions, including surgical scheduling and schedule management.
Provide functional guidance to Office and Practice Assistants.
Support the Supervisor in overseeing daily practice operations.
Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
Collect patient co-payments as needed.