Senior Practice Assistant
About The Position
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. The Senior Practice Assistant provides advanced administrative support to ensure efficient clinical practice operations under minimal supervision. This role serves as a key resource for scheduling, registration, billing, and patient service processes while supporting daily office operations and staff.
Requirements
- High School Diploma or equivalent required.
- 3–5 years of office experience required.
- Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
- Knowledge of office operations and standard administrative procedures.
- Strong phone, customer service, verbal, and written communication skills.
- Ability to compose, edit, and proofread professional correspondence.
- Excellent organizational, multitasking, and time-management skills.
- Ability to follow established processes and work effectively within a team environment.
- Strong attention to detail and accuracy.
Responsibilities
- Schedule patient appointments and maintain appointment records.
- Assist callers with inquiries and coordinate appointments.
- Process billing forms and scan documents into patient medical records (LMR).
- Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training.
- Perform advanced scheduling functions, including surgical scheduling and schedule management.
- Provide functional guidance to Office and Practice Assistants.
- Support the Supervisor in overseeing daily practice operations.
- Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
- Collect patient co-payments as needed.
Benefits
- Medical
- Dental
- Vision
- 403b retirement plan
- tuition reimbursement
- discounted MBTA pass
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
