Senior Practice Assistant - Waltham

Mass General Brigham•Waltham, MA

3d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals to advance its mission of patient care, research, teaching, and community service. As a Senior Practice Assistant in the OBGYN department, you will provide advanced administrative support to ensure efficient clinical practice operations under minimal supervision. This role is crucial for scheduling, registration, billing, and patient service processes, supporting daily office operations and staff. You will be the friendly face creating a positive, efficient, and compassionate environment for patients and clinical staff in a dynamic, fast-paced setting.

Requirements

High School Diploma or equivalent required.
3–5 years of office experience required.
Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Knowledge of office operations and standard administrative procedures.
Strong phone, customer service, verbal, and written communication skills.
Ability to compose, edit, and proofread professional correspondence.
Excellent organizational, multitasking, and time-management skills.
Ability to follow established processes and work effectively within a team environment.
Strong attention to detail and accuracy.

Responsibilities

Schedule patient appointments and maintain appointment records.
Assist callers with inquiries and coordinate appointments.
Process billing forms and scan documents into patient medical records (LMR).
Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training.
Perform advanced scheduling functions, including surgical scheduling and schedule management.
Provide functional guidance to Office and Practice Assistants.
Support the Supervisor in overseeing daily practice operations.
Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
Collect patient co-payments as needed.