Senior Practice Assistant

Mass General Brigham•Boston, MA

3d•Hybrid

About The Position

Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department. Grow in your career and make a difference at the forefront of pediatric neurology, where compassionate care meets cutting-edge science within the MGB Department of Neurology and the newly formed Neuroscience Institute. As a Pediatric Clinical Practice Assistant, you will support leading physicians, physician assistants, and nurse practitioners while helping children and families navigate complex neurological care. Join an empathetic, collaborative, mission-driven administrative team dedicated to transforming the lives of our pediatric patients during this exciting time!

Requirements

High School Diploma or Equivalent required
Office experience 3-5 years required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
Managing one's own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Nice To Haves

Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/EPIC.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc. as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.