Senior Practice Assistant, Orthopedics

Mass General Brigham•Boston, MA

1d•Hybrid

About The Position

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Department of Orthopedics | Hybrid | Full-Time Take the next step in your healthcare career while making a meaningful impact on patients, providers, and practice operations! We are seeking an experienced, organized, and collaborative Sr. Practice Assistant to join the Department of Orthopedics. In this advanced administrative role, you’ll support efficient practice operations, coordinate patient services, and serve as a knowledgeable resource for colleagues across the practice. Working with minimal supervision, you’ll bring a high level of proficiency to scheduling, registration, billing, and complex administrative functions while providing functional guidance to other Practice Assistants and supporting the daily activities of practice staff.

Requirements

High school diploma or equivalent required.
3–5 years of office experience required.
Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
Strong knowledge of office operations, standards, and administrative procedures.
Ability to manage non-routine phone inquiries and appropriately resolve routine issues.
Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
Strong organizational and time management skills with the ability to effectively manage multiple priorities.
Ability to follow established protocols, work independently within established systems, and provide guidance to others.

Responsibilities

Coordinate patient appointments, maintain scheduling records, respond to inquiries, and support efficient patient check-in and check-out processes.
Perform advanced administrative and clerical functions supporting clinical service and practice operations.
Process patient billing forms, maintain accurate documentation, and scan records into the patient medical record.
Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
Perform complex or specialized functions, including surgical scheduling and provider schedule changes or blocking, as needed.
Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results.
Collect co-payments when required and support other patient-facing administrative functions.
Collaborate with providers, clinical teams, and administrative colleagues to support smooth, efficient practice operations.