Senior Power Business Analyst

Gunvor Group Ltd•Houston, TX

9d•Onsite

About The Position

This role is for a Senior Power Business Analyst who will be part of a large IT Program focused on the expansion of Trading Systems. The analyst will support the desk in delivering key features for the Power Desk Front-to-Back system, including system setup, enhancements, upgrades, UAT, bug prioritization, testing, and building new interfaces. The position involves enhancing and supporting in-house applications integrated with ETRMs, working with developers and vendors, and acting as a 2nd level support for worldwide users. A service-oriented approach, understanding of business needs, and effective client expectation management are crucial. The role also includes reporting to the IT BM and backlog prioritization.

Requirements

Formal education, ideally at University level or equivalent level of certification and experience.
Experience in OATI applications, especially webTrader
At least 8 years working hands-on on an ETRM or CTRM as a Business Analysts or Application Support (QA, Support, In-House Development, working with Vendors)
Good knowledge of Power Products and Derivatives on North American market
Strong SQL, understanding of database design and Report generation within business applications
Experience in working with API, FIX messages, especially with market data feeds from exchanges like ICE, CME, NODAL
Experience of providing excellent Customer Service on a local and global user base.
Strong Leader.
Team player with ability to exercise flexibility, demonstrate initiative to ensure the business needs are met in a proactive manner with minimum supervision.
Good interpersonal skills, especially communication, able to communicate technical solutions to non-technical users, in a multi cultured working environment and able to cope in stressful/difficult/conflict situations in a serviced oriented manner.
Highly organized and possess analytical and problem-solving skills.
Be self-motivated and creative and able to work with minimum supervision.
Fluent in English (spoken and written).
General skills in ICT technologies.

Nice To Haves

Certifications/experience on any of the following will be very useful: Software design, development and testing methodologies / concepts, Project management, ITIL., Technical certification
Knowledge of Power queries and VBA
Familiar with Pricers/Modelling.

Responsibilities

Support the desk to deliver all key features for the Power Desk Front-to-Back (System setup, Enhancements, System upgrades, UAT, bugs prioritization, testing, building new interfaces)
Enhance and support in-house applications integrated with ETRMs
Work together with a dedicated team developers to his/her stream as well as with Vendors
Act as a 2nd level Support to worldwide users during their day-to-day tasks, escalate support when required to the Vendors or development team and ensure following-up with them
Demonstrate service-oriented approach, an understanding of the business needs and be able to achieve and maintain high customer satisfaction ratings
Manage client expectations effectively.
Support the IT BM in reporting and backlog prioritization
Gather requirements across the group’s location and departments
Run workshops with Business and IT
Set up and model of new Power desk activities in OATI applications (webTrader, webCTRM) especially regarding power scheduling (in collaboration with traders, infrastructure, security, DBA and development teams)
Enhance surrounding integration (exchange, pricer..)
Write and maintain functional specifications (in DevOps)
Work closely with developers on integration items, including design, testing and post-deployment support
Report to the IT BM progress of your deliveries
Document technical architecture, user guides, and handover to the Support team
Train 1st level support and act as a 2nd level support on the modules you will be responsible for