Senior Policy Manager, Global Content & Ratings Policy, Prime Video

Amazon • Culver City, CA

55d • Onsite

About The Position

Prime Video is seeking an experienced Senior Policy Manager to lead the strategy and implementation of global content policies across all Prime Video content, including video-on-demand and live streaming. In this critical role, you will develop and maintain comprehensive policies that protect customers and safeguard the Prime Video brand while supporting the company's mission to be Earth's largest entertainment store. As a Senior Policy Manager, you will serve as a trusted advisor to Operations, Business leaders, Legal, Public Relations, and Public Policy teams on high-visibility escalations and complex policy matters. You will act as a primary stakeholder for Product and Tech teams, providing strategic guidance as they launch new features and develop risk management tools for the Prime Video catalog. Your expertise will be essential in ensuring that new initiatives align with policy frameworks and regulatory requirements. You will set the strategic direction for supporting Prime Video's growth through robust, consistent, and scalable policies. Working closely with fellow policy managers and Amazon-wide stakeholders, you will calibrate new policies, prioritize initiatives, and ensure delivery against senior leadership goals. This role requires balancing customer trust, brand protection, and business growth in a dynamic, fast-paced environment. This position offers the opportunity to shape content policy at one of the world's leading entertainment platforms, working at the intersection of policy, technology, and customer experience.

Requirements

• Bachelor's degree or equivalent
• 5+ years of experience working in a policy or risk management role on a global scale.
• 5+ years of experience developing new policies and process improvements at a global scale.
• Demonstrate in-depth knowledge of media content risks and industry standards and best practices.
• Excellent written and verbal communication skills with the ability to present information clearly and concisely to senior leaders

Nice To Haves

• Master's degree or equivalent
• 8+ years of compliance, audit or risk management experience
• Familiarity in content moderation operations
• Proven ability to drive consensus in crisis
• Experience in working with customer studies

Responsibilities

• Develop or revise policy guidelines for all content on PV to build a trustworthy customer experience
• Author policy guidelines for operators and automated mechanisms
• Develop maturity ratings and content descriptor policies and guidelines inline with industry standards and business requirements
• Lead discussions on policy calibrations by collaborating with Program, Legal, Business, Public Policy and Public Relations
• Conduct benchmarking and academic research to develop risk assessment frameworks
• Advise Business Managers on new content acquisitions by conducting risk assessments of new acquisitions
• Serve as an owner and advisor on high-risk escalations
• Serve as a Trust & Safety subject matter expert for product teams and provide business requirements to build internal analytical and moderation tools

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior