Senior PMO Manager

CTS•New York, NY

3d•$140,000 - $160,000•Hybrid

About The Position

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry. At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com As Senior PMO Manager, you will serve as the operational execution engine for the Professional Services organization, operating in a hands-on player/coach capacity. Reporting to the VP of Professional Services, this role drives daily project health, metric-driven performance, rapid project kickoffs, and process implementation, while also managing a small number of client engagements. Engagements span a variety of project types, including school buildouts, network upgrades, cloud services, and MSP onboardings. Successful candidates are execution-minded operators who thrive in data and details. You lead by example: modeling best-practice project management on your own assigned projects while translating strategic directives from leadership into actionable workflows, holding delivery teams accountable, catching risks before escalation, and continuously coaching PMs and PCs to hit aggressive timelines.

Requirements

5+ years of experience in project management within IT/Professional Services, with at least 3+ years in a team lead or PMO management role.
Proven experience overseeing physical IT infrastructure deployments and ideally school buildouts. Exposure to the construction industry, job site coordination, and buildout timelines is a strong plus.
Demonstrated ability to directly manage active, billable client projects while simultaneously leading, coaching, and driving daily performance for a team of direct reports.
Hands-on proficiency with ConnectWise Manage, TopLeft, and BrightGauge (or equivalent PSA/kanban/dashboarding tools) is highly preferred.
Proven track record of using daily metrics, ticket hygiene, and dashboarding to drive execution, enforce team process compliance, and optimize project margins.
Practical experience coordinating third-party contractors, managing capacity models, and reconciling vendor invoices against POs and project deliverables.
PMP, CAPM, or relevant project management certifications preferred; Bachelor’s degree or equivalent hands-on industry experience.
Strong written and verbal communication skills with a demonstrated ability to resolve technical/project blockers, deliver clear updates to leadership, and maintain alignment across engineering and operations teams.

Nice To Haves

Exposure to the construction industry, job site coordination, and buildout timelines is a strong plus.

Responsibilities

Review daily project health, board status, and deliverable progress to ensure consistent execution across all active projects.
Track and analyze key operational metrics – including product order status, work plan ticket hygiene, time entry status, kickoff SLAs, project margin, and team utilization. Actively use these metrics to drive corrective action when projects drift off-track.
Ensure cross-functional alignment on build and shipping timelines across PM, Configuration, Engineering, and Quality Control teams.
Translate strategic initiatives into clear processes, templates, and workflow automations, effectively rolling them out and quickly securing team compliance with minimal oversight.
Maintain and continuously refine the PMO operational framework, board views, and training documentation to streamline team onboarding and improve execution consistency.
Manage 3P vendors and subcontractors to ensure they are utilized efficiently, held accountable to schedules, and incorporated into resource capacity models during high-volume periods.
Receive vendor invoices, verify scope completion with PMs, ensure alignment with original POs, and ensure 3P partners are paid promptly and project costs are accurately tracked.
Directly manage, coach, and provide real-time feedback to Project Managers and Project Coordinators to build strong tactical execution habits.
Balance internal and external project allocations to manage capacity plans effectively across peak and off-season demand.
Serve as the primary tactical escalation point for the PMO, actively stepping in to solve delivery blockers and mitigate project risks before they impact clients or internal timelines.
Personally manage a focused portfolio of active client projects (such as major school buildouts or complex MSP onboardings) from kickoff through sign-off, maintaining an average billable utilization of 30-40%.
Model best-practice project governance, schedule discipline, work plan ticket hygiene, and client communication for the team through hands-on delivery.

Benefits

Competitive compensation
Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Retirement Plan (401(k)) with company match
Commuter Benefits
Short-Term Disability Insurance fully paid by the company
Long-Term Disability Insurance fully paid by the company
Life and AD&D Insurance, with optional Supplemental Life Insurance
Paid Time Off, including Paid Parental Leave
10 Holidays
2 Floating Holidays