Senior Platform Service Quality and Program Lead

Wells Fargo•Iselin, NJ

1d•Hybrid

About The Position

Wells Fargo is seeking a Senior Lead Technology Business Systems Consultant in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). This is a highly visible role responsible for ensuring high-quality, consistent production service delivery across critical CIB systems. The role requires strong face-to-face engagement with Front Office and senior stakeholders, with a focus on ITIL-based best practices, service stability, and operational excellence. This leader will manage strategic CIB programs, including low-latency and co-located environments, infrastructure standardization, patch management, and application migrations. The position also oversees vendor engagement, data center readiness, and global follow-the-sun coverage, while tracking and reporting monthly stability metrics. A solid understanding of one or more core CIB businesses such as Rates, Credit, Equities, FX etc is essential to drive effective outcomes.

Requirements

7+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
6+ years of experience with either service management tools (e.g., Service Now, BMC Remedy, HP Service Center,Incident, and Task workflows)
4+ years of experience in production management or platform operations in Capital Markets
4+ years of experience with trading systems, prime brokerage, fx, risk, market data, order management, and post-trade processing.

Nice To Haves

Experience with Trading Infrastructure and ecosystems
Experience in managing and reporting large programs of work in this space
Technical background in all aspects of Platform/SRE responsibilities
Strong understanding of Incident vs. Problem Management
A solid understanding of one or more core CIB businesses such as Rates, Credit, Equities, FX etc is essential to drive effective outcomes.

Responsibilities

Lead complex and unique initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
Act as an advisory to senior leadership, with strategic business solutions to companywide technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
Make decisions regularly for highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
Collaborate and consult with business and technology teams to provide comprehensive technological solutions for highly complex business problems
Provide guidance and mentorship to individuals at all levels and provide advice to senior leadership on highly complex and strategic issues
Ensure communication and information flow between business and technology teams
Manage strategic CIB programs, including low-latency and co-located environments, infrastructure standardization, patch management, and application migrations.
Oversee vendor engagement, data center readiness, and global follow-the-sun coverage.
Track and report monthly stability metrics.
Identify systemic issues and recurring failure patterns across incidents and problems.
Lead or coordinate improvement projects that reduce incident recurrence, improve resilience, and close control gaps.
Track delivery of remediation tasks and improvement actions through to completion, escalating blockers where required.
Contribute to governance forums and advisory councils focused on Incident and Problem Management trends and outcomes.
Communicate clearly with senior stakeholders on issue impact, progress, and outcomes.
Build strong working relationships with platform leads, service owners, and operational teams.
Contribute to management reporting and dashboards that highlight operational risk and improvement progress.