Senior Platform Engineering Manager
About The Position
At Zocdoc, the Senior Platform Engineering Manager leads a portfolio of Platform Engineering teams building backend platforms, AI development platforms, developer tooling, and shared services used across the engineering organization. The role owns the portfolio’s multi-year strategy, priorities, sequencing, investment choices, organizational design, and outcomes, connecting platform work to engineering velocity, reliability, cost efficiency, and measurable business impact. The manager leads through managers and senior/staff engineers, developing organizational depth and enabling teams to own delivery. In partnership with technical leadership, the role sets direction for major technical bets and translates that direction into portfolio plans, implementation guardrails, and execution mechanisms. The role also partners with Engineering, Compliance, Security, and Infrastructure to align priorities, resolve cross-team trade-offs, drive platform adoption, improve operational health, and establish safe, effective AI-assisted and agentic development practices. This position treats platforms as products, using internal-customer feedback and measurable outcomes to drive adoption and simplify migrations and deprecations. It owns portfolio reliability and operational health, including expectations for on-call practices and learning from incidents, while building an inclusive, high-performing, psychologically safe team culture. The position is remote. Base salary ranges listed for NYC, remote, and Silicon Valley, California are each $210,000–$310,000 USD.
Requirements
- 10+ years building and shipping software, with a strong foundation in Platform, Infrastructure, or Software Engineering.
- 4+ years leading multiple engineering teams, including through managers, with responsibility for portfolio-level strategy, investment trade-offs, and outcomes; experience leading senior and staff engineers.
- Deep expertise in one or more platform domains, such as developer platforms, CI/CD, cloud infrastructure, or shared services, plus the breadth and judgment to lead across the full portfolio.
- Deep technical judgment in distributed systems, architecture, reliability, security, and modern software delivery practices, with the ability to evaluate options, shape implementation guardrails, and partner effectively with technical leadership on major architectural decisions.
- A track record of treating internal platforms as products: understanding customer needs, driving adoption across teams, and measuring impact through clear outcomes.
- Demonstrated success coaching and developing engineers and managers across career stages, including direct feedback and performance management.
- Experience translating technical vision into business impact through clear prioritization, investment trade-offs, and measurable outcomes.
- Experience evaluating or integrating AI tooling into engineering workflows, with practical judgment about privacy, security, quality, and reliability guardrails as AI adoption grows.
- Clear, proactive communication, bias to action, humility, and a track record of building inclusive, high-performing, psychologically safe teams while aligning technical and non-technical stakeholders.
Responsibilities
- Lead, coach, and grow a portfolio of Platform Engineering teams through managers and senior/staff engineers, building leadership depth over time.
- Set multi-year portfolio strategy and roadmap; make investment, sequencing, sunset, and decline decisions using business, customer, and operational signals.
- Own Platform Engineering priorities, operating standards, and outcomes; translate technical leadership’s direction for major bets into priorities, guardrails, and execution plans.
- Resolve cross-team trade-offs in sequencing, reliability, and operations while delegating detailed design and implementation to managers and staff engineers.
- Establish safe, measurable patterns for AI-assisted development across planning, coding, testing, deployment, and operations, with practical privacy, security, quality, and reliability guardrails.
- Treat platforms as products: understand internal customers, use feedback loops, drive adoption, measure outcomes, and simplify migrations and deprecations.
- Own portfolio reliability and operational health by setting clear expectations, strengthening on-call practices, and driving learning from incidents.
- Align engineering and cross-functional partners, unblock dependencies, hire exceptional leaders, and build an inclusive, high-performing, psychologically safe culture.
Benefits
- Flexible work environment
- Unlimited Vacation (if salaried) / Competitive PTO (if hourly)
- 100% paid employee health benefit options, including medical, dental, and vision
- 401(k) with employer-funded match
- Corporate wellness program with Wellhub
- Sabbatical leave for employees with 5+ years of service
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Certain positions are also eligible for variable pay and/or equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
