Senior Manager, Platform Engineering

SCAN Health Insurance • Long Beach, CA

1d • $150,000 - $215,975 • Hybrid

About The Position

The Senior Manager, Platform Engineering leads and manages the hybrid infrastructure and platform engineering organization spanning on-premises data centers, Azure/AWS cloud, DevOps, Site Reliability Engineering (SRE), automation, and observability. This role combines people leadership, technical leadership, and Technical Program Management (TPM) while driving infrastructure modernization, cloud adoption, platform reliability, automation, and complex cross-functional technology initiatives.

Requirements

• Bachelor's Degree or equivalent experience
• 12–18+ years of progressive technology experience, with a strong background across infrastructure, cloud, DevOps, SRE, or platform engineering.
• 5+ years of engineering leadership or management experience.
• Strong Technical Program Management experience, including roadmap development, project and program planning, cross-functional delivery, dependency management, risk management, stakeholder communication, governance, and executive reporting.
• Hands-on technical foundation in data center operations, including physical and virtual servers, VMware, SAN/storage, networking, switches, compute, and hardware lifecycle management.
• Strong hands-on expertise with the Azure cloud platform, including App Services, Function Apps, Azure SQL, Storage/Blob, Entra ID, Azure Monitor, and cloud governance.
• Strong understanding of DevOps and SRE principles, including reliability engineering, incident management, SLIs/SLOs, automation, and reduction of operational toil.
• Experience with Terraform, Ansible, Kubernetes/AKS/EKS, CI/CD, Azure DevOps, GitHub Actions, Jenkins, or similar technologies.
• Strong observability experience across metrics, logs, traces, dashboards, monitoring, and alerting, using platforms such as Grafana, Datadog, Azure Monitor, CloudWatch, or similar.
• Hands-on experience applying AI/ML to operations, including anomaly detection, event correlation, predictive scaling, and automated root-cause analysis.
• Experience with DR/BCP, high availability, resiliency, RTO/RPO, backup and recovery, failover, and disaster recovery testing.
• Strong understanding of networking, identity and access management, authentication, security controls, secrets management, infrastructure security best practices, and security and compliance frameworks such as NIST, CIS, SOC 2, HIPAA, and ISO 27001.
• Strong people-management and communication skills, with experience in hiring, mentoring, coaching, performance management, developing technical talent, vendor management, technology evaluations, resource and capacity planning, budgeting, infrastructure lifecycle management, and working with engineers, architects, security teams, business stakeholders, vendors, and executive leadership.
• Leadership - Develops managers and aligns teams to achieve departmental goals
• Problem Solving - Makes sound decisions in ambiguous, high-risk situations with cross-functional or departmental impact
• Strategic Mindset - Formulates departmental strategies and aligns managers, resources, and initiatives to organizational goals
• Communication - Influences across teams, communicates complex decisions, and builds alignment among managers and stakeholders

Nice To Haves

• Relevant certifications in Azure, AWS, Kubernetes, VMware, Terraform, ITIL, or Technical Project/Program Management are preferred.

Responsibilities

• Lead and develop teams responsible for Platform Engineering, Infrastructure, Cloud, DevOps, and SRE, including mentoring engineers and technical leads and establishing a culture of accountability, automation, and continuous improvement.
• Provide leadership across a hybrid environment, including on-premises data centers and public cloud platforms.
• Drive infrastructure and platform modernization, including data center, server, storage, virtualization, application, and cloud migrations.
• Establish and mature DevOps, SRE, Infrastructure-as-Code, CI/CD, automation, and observability practices.
• Lead AIOps adoption to improve reliability using ML-driven anomaly detection, predictive capacity planning, and intelligent incident response.
• Own platform availability, reliability, scalability, performance, and operational excellence.
• Lead DR/BCP strategy, backup and recovery, resiliency planning, and disaster recovery testing.
• Drive technical programs from strategy through execution, including roadmaps, milestones, dependencies, risks, resources, and deliverables.
• Coordinate initiatives across Infrastructure, Networking, Security, Architecture, Application Development, vendors, and business stakeholders.
• Provide clear communication to leadership on program status, operational health, risks, dependencies, and strategic priorities.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Benefits

• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree