Sr. Platform Engineer - REMOTE
About The Position
The Senior Platform Engineer designs, implements, operates, and improves enterprise infrastructure across on-premises, cloud, and hybrid environments. The role supports Windows Server, Active Directory, Entra ID, Microsoft 365, Azure core services, virtualization, storage, networking, and related platform services. The engineer defines complex infrastructure problems, develops practical solutions, and improves standards, configurations, and procedures to support reliable and secure business operations. The role combines technical expertise, engineering judgment, and service ownership to improve platform reliability, observability, maintainability, and measurable service outcomes. The position is remote, except for candidates residing in or planning to reside in AK, CA, CO, CT, DE, DC, HI, LA, ME, MA, MD, MN, MT, ND, NJ, NY, OK, OR, PA, PR, RI, SD, VT, WA, or WI. Occasional travel between office locations may be required for upgrades, maintenance, or other business needs. The employee may occasionally lift or move up to 65 pounds, and the role may require occasional irregular hours and weekend support. Employees must comply with all aspects of the Bank Secrecy Act (BSA).
Requirements
- Bachelor’s degree in Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience.
- Six years of progressive system administration or platform engineering experience, including highly virtualized environments and Microsoft cloud services.
- Ability to define infrastructure problems, analyze system data, and draw sound conclusions from logs, monitoring tools, and documented evidence.
- Ability to interpret technical documentation, implementation guides, diagrams, and operational procedures.
- Strong working knowledge of Windows Server, directory services, group policy, permissions, authentication, and system configuration.
- Experience designing, implementing, and supporting Microsoft Azure, Entra ID, Microsoft 365, and related identity, compute, storage, and networking services.
- Knowledge of hybrid infrastructure, including on-premises systems, cloud services, identity platforms, and network connectivity.
- Familiarity with backup, restoration, disaster recovery, and business continuity practices.
- Understanding of IP networking concepts, including firewalls, routers, switches, VPNs, ACLs, DNS, DHCP, routing, VLANs, and troubleshooting.
- Ability to evaluate trade-offs among reliability, performance, security, scalability, and cost using engineering judgment and system data.
- Ability to communicate clearly with internal customers, technical teams, vendors, and business stakeholders.
- Must comply with all aspects of the Bank Secrecy Act (BSA).
Responsibilities
- Troubleshoot and resolve platform issues by defining problems, analyzing system data, and restoring reliable service across servers, identity platforms, Microsoft 365, Azure, virtualization, storage, networking, and related systems.
- Maintain documentation and change records for support, implementation, troubleshooting, and configuration activities.
- Engineer and support Microsoft 365 services, including SharePoint, Teams, Exchange Online, OneDrive, workflows, permissions, and integrations.
- Design and maintain enterprise infrastructure, including Windows servers, virtual machines, cloud resources, storage, directories, and related platform services.
- Engineer and support identity and access management services, including Active Directory, Entra ID, group policy, authentication, conditional access dependencies, and related directory services.
- Develop platform standards, baselines, and procedures to improve consistency, maintainability, scalability, and repeatability.
- Implement automation and standardized practices to reduce manual effort and improve platform operations.
- Monitor platform health and service performance using logs, alerts, backup results, telemetry, and other system data; identify gaps and improve reliability, performance, and resilience.
- Coordinate service recovery and vendor escalations for hardware, software, system, and service failures; restore service, communicate status, document root causes, and prevent recurring issues.
- Optimize performance, capacity, lifecycle planning, and virtualization resources.
- Coordinate maintenance, troubleshooting, projects, and planned changes with system owners, application owners, business areas, vendors, and technical teams.
- Lead or contribute to infrastructure projects and platform improvements involving on-premises systems, Azure, Microsoft 365, Entra ID, networking, storage, virtualization, backup, disaster recovery, security controls, monitoring, and emerging technologies.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage for employees and dependents
- Life insurance
- Flexible spending accounts
- Pet insurance
- Team Member Assistance Program (EAP)
- Backup child and adult care services
- Paid time off, sick days, and paid holidays
- 16 hours of paid time to participate in the community volunteer program
- Enhanced paid military leave
- Paid maternity and paternity leave
- 401(k) plan
- Job shadowing and personal development plans
- Tuition reimbursement, including 100% tuition coverage for eligible full-time employees pursuing an online bachelor’s or master’s degree
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What This Job Offers
Job Type
Full-time
Career Level
Senior
