Senior Planner - Customer Service Center

Loudoun County Government • Leesburg, VA

9d • Hybrid

About The Position

Loudoun County Government, Department of Planning and Zoning, is recruiting a Senior Planner in the Customer Service Center Division. This department is focused on providing high-quality customer service and offers unique opportunities to gain in-depth and diverse experience in the planning profession. The ideal candidate prioritizes problem-solving and collaboration and thrives in a fast-paced, result-oriented environment.

Requirements

• Bachelor's degree in Planning, Public Administration, Public Policy, Business Administration, or a related field; five (5) years of related work experience OR Master's degree in Planning, Public Administration, Public Policy, Business Administration, or related field; three (3) years of related work experience; or equivalent combination of education and experience.
• Customer service focused.
• Excellent writing, presentation, and analytical skills.
• Facilitation and problem-solving skills.
• Ability to communicate effectively with staff, applicants, the public, as well as elected and appointed officials.
• Ability to meet deadlines and maintain product quality while managing multiple assignments.
• Valid driver’s license.
• Driving record check.
• Credit check.
• Criminal background check.

Nice To Haves

• Membership in the American Institute of Certified Planners (AICP).
• Being a Certified Zoning Official (CZO) or Certified Zoning Administrator (CZA) through the Virginia Association of Zoning Officials (VAZO).
• Knowledge of planning and land use in Virginia.

Responsibilities

• Working with potential clients to understand the Zoning Ordinance.
• Researching and preparing zoning determination letters.
• Reviewing applications for completeness and compliance with zoning ordinance regulations.
• Coordinating and managing application rejection and acceptance processes.
• Distributing application materials to appropriate agencies and staff.
• Preparing and distributing preliminary notification to adjacent landowners.
• Ensuring correct records are maintained in LandMARC.
• Providing information to the public.
• Responding to requests for information on matters concerning land development applications, land use, Historic Districts, Heritage Resources/Preservation planning, transportation issues, General Plan, planning policies, zoning regulations, processes and fees, and existing and proposed projects.
• Coordinating Premeeting requests and facilitating Premeetings.
• Maintaining a general knowledge of current projects to respond to information requests from customers and staff.
• Tracking applications in checklist review and providing regular caseload and status reports to managers and the public.

Benefits

• Hiring bonus ($6,000) in accordance with the County’s Hiring and Retention Bonus Program.
• Relocation assistance is available to successful candidates who live more than 40 miles away.
• Eligible for telework.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior