Senior Plan Manager (Mid-Market)

Voya Financial • Hartford, CT

7d

About The Position

This role is responsible for managing all aspects of mid-market retirement plans, serving as a primary point of contact for plan sponsors and customers. The position focuses on maintaining and strengthening client relationships, supporting complex and high-value plans, and contributing to overall client satisfaction and profitability.

Requirements

• Bachelor’s degree in Business Administration or equivalent experience
• 5+ years of experience in the financial services industry
• Strong customer service skills with experience handling client interactions
• Demonstrated experience managing complex, sensitive, and high-risk client relationships

Nice To Haves

• Experience working with mid-market retirement plans or similar client segments
• Familiarity with cross-functional collaboration across sales, operations, and technical teams
• Previous experience supporting client retention strategies and initiatives

Responsibilities

• Serve as the primary contact for designated sponsored plans, handling complex and sensitive client interactions
• Resolve service and communication issues through direct engagement with plan sponsors, customers, and internal teams (e.g., money in, money out, technical services)
• Support relationship management activities to strengthen partnerships with plan sponsors and customers
• Collaborate with sales, recordkeeping, and operations teams to ensure alignment and seamless plan execution
• Contribute to product development and process improvement efforts; promote appropriate products, services, and automation based on client needs and assets
• Directly manage and resolve issues for high-risk or at-risk clients to support retention
• Identify opportunities to improve plan retention and partner with sponsors, distribution teams, and TPAs
• Assist with training and mentoring new employees as needed
• Support inbound plan management calls via the 800-number line as assigned
• Perform additional duties as assigned

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior