Senior Physical Security Technician

ETSU•Johnson City, TN

2d•Onsite

About The Position

The Senior Physical Security Technician serves as the university's lead technical specialist for physical security infrastructure, providing advanced expertise in commercial locksmithing, electronic access control systems, door hardware, key management systems, and related security technologies. The position performs highly skilled installation, maintenance, troubleshooting, programming, repair, and system management functions that require extensive technical knowledge, independent judgment, and the ability to resolve complex operational issues affecting the security of university facilities. This position helps support the Lock Shop Supervisor and is responsible for critical campus-wide security assets and regularly exercises discretion in determining appropriate corrective actions, security configurations, access permissions, and repair methodologies. The incumbent functions as a lead worker, providing technical guidance, training, quality control oversight, and work coordination for other technicians while supporting departmental objectives and ensuring compliance with university security standards. Work requires a high degree of accountability, specialized technical expertise, and the ability to manage multiple priorities with minimal supervision.

Requirements

High school diploma and four (4) years of locksmithing, electronic hardware and related access control systems, facilities maintenance, or a closely related field.
Possess or complete and pass within one year of hire the Tennessee Locksmith Certification Class or Equivalent Certification.
An equivalent combination of education and work experience.

Nice To Haves

Experience in higher education or related large institutional environment.

Responsibilities

Serve as the university's lead technical specialist for physical security infrastructure.
Provide advanced expertise in commercial locksmithing, electronic access control systems, door hardware, key management systems, and related security technologies.
Perform highly skilled installation, maintenance, troubleshooting, programming, repair, and system management functions.
Resolve complex operational issues affecting the security of university facilities.
Support the Lock Shop Supervisor.
Manage critical campus-wide security assets.
Determine appropriate corrective actions, security configurations, access permissions, and repair methodologies.
Function as a lead worker, providing technical guidance, training, quality control oversight, and work coordination for other technicians.
Support departmental objectives and ensure compliance with university security standards.
Manage multiple priorities with minimal supervision.
Apply problem-solving skills by evaluating locking and related electronic systems and manipulating, repairing, rebuilding, or reinstalling them.
Identify problem areas and implement proper security solutions.
Train and mentor staff on keying and re-keying locks.
Train staff to use code books and code-cut keys.
Lead staff in testing and troubleshooting electronic door device problems.
Repair wiring or verbally communicate problems for contractor repairs.
Maintain key records for security purposes.
Make decisions on the job or work order to prevent security risks.
Fix or repair doors or hardware issues that may not be lock-related, such as sagging, shimming, or adjustments to frames.