Personal Lines Client Service Manager

Gallagher•Richardson, TX

7h•Hybrid

About The Position

At Gallagher, we help clients face risk with confidence, believing that protected businesses are free to grow, lead, and innovate. You will be supported by a digital ecosystem of client-centric consulting tools and advanced data analytics to provide a comprehensive overview of the risk landscape. This role is about building trust and improving clients' risk profiles within a culture grounded in teamwork, integrity, and a shared commitment to doing the right thing. Gallagher values curiosity, new ideas, and empowers employees to take ownership of their careers while making a meaningful impact. We are looking for a Senior Personal Lines Client Service Manager to join our team and deliver exceptional service to clients. This hybrid role allows for both remote and in-office work, with a schedule of Monday through Friday, 8:00 am to 5:00 pm. This position is ideal for someone passionate about building relationships, solving problems, and making a real impact.

Requirements

Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience
Active Producer's license
Strong written and verbal communication skills
Proficient in using technology as a tool to maximize productivity and quality

Nice To Haves

3+ years of prior experience providing client-facing customer service
Bilingual and speaks Spanish
Currently licensed in Property and Casualty
Working knowledge of software including Microsoft Office, Applied Epic, and Salesforce

Responsibilities

Be the go-to person for clients, helping them navigate their insurance needs with confidence
Provide personalized service, answering questions about policies, endorsements, and claims
Offer solutions to meet client needs, discussing auto, homeowners, or umbrella policies
Ensure clients feel supported every step of the way
Maintain accurate client and policy data
Use Gallagher’s technology to streamline processes and improve service quality
Collaborate with the team to help secure existing business
Drive the sale of additional services
Manage multiple priorities with ease

Benefits

Competitive and comprehensive compensation package
Medical/dental/vision plans, which start from day one
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program