Personal Lines Client Service Manager

Gallagher•Cincinnati, OH

12h•Remote

About The Position

At Gallagher, clients are supported in facing risk with confidence, enabling businesses to grow, lead, and innovate. The company provides a digital ecosystem with client-centric consulting tools, advanced data, and analytics. The culture is grounded in teamwork, integrity, and a shared commitment to doing the right thing, valuing curiosity, new ideas, and empowering employees to take ownership of their careers. The Personal Lines Client Service Manager will join the team to deliver exceptional service to clients. This is a fully remote position with a schedule of Monday through Friday, 9:00 am to 6:00 pm. The role is ideal for someone passionate about building relationships, solving problems, and making a real impact.

Requirements

Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience
Producer's license (active or willing to obtain one within 90 days of hire)
Strong written and verbal communication skills
Proficient in using technology as a tool to maximize productivity and quality
Appropriate licensing as required
Demonstrate a commitment to client service
Proficient in Microsoft Office tools like Excel, PowerPoint, Outlook, and Word

Nice To Haves

1+ years of prior call center experience
Currently licensed in P&C
Working knowledge of Applied Epic and Salesforce

Responsibilities

Be the go-to person for clients, helping them navigate their insurance needs with confidence
Provide personalized service, answering questions about policies, endorsements, and claims
Offer solutions to meet client needs
Discuss auto, homeowners, or umbrella policies
Ensure clients feel supported every step of the way
Maintain accurate client and policy data
Use Gallagher’s technology to streamline processes and improve service quality
Collaborate with the team to secure existing business
Drive the sale of additional services
Manage multiple priorities with ease

Benefits

Competitive and comprehensive compensation package
Medical/dental/vision plans (start from day one)
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program