Personal Lines Client Service Manager

Gallagher•Richardson, TX

8h•Hybrid

About The Position

At Gallagher, we help clients face risk with confidence, believing that protected businesses are free to grow, lead, and innovate. The company offers a digital ecosystem with client-centric consulting tools, advanced data, and analytics to provide a comprehensive overview of the risk landscape. Gallagher fosters a culture grounded in teamwork, integrity, and a shared commitment to doing the right thing, valuing curiosity, new ideas, and empowering employees to take ownership of their careers. The company is looking for a Senior Personal Lines Client Service Manager to join their team and deliver exceptional service. This hybrid role offers the opportunity to work both remotely and in-office, with a schedule of Monday through Friday, 8:00 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.

Requirements

Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
Active Producer's license.
Strong written and verbal communication skills.
Proficient in using technology as a tool to maximize productivity and quality.

Nice To Haves

3+ years of prior experience providing client-facing customer service.
Bilingual and speaks Spanish.
Currently licensed in Property and Casualty.
Working knowledge of software including Microsoft Office, Applied Epic, and Salesforce.

Responsibilities

Be the go-to person for clients, helping them navigate their insurance needs with confidence.
Provide personalized service, answering questions about policies, endorsements, and claims.
Offer solutions to meet client needs, discussing auto, homeowners, or umbrella policies.
Ensure clients feel supported every step of the way.
Maintain accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality.
Collaborate with your team to help secure existing business.
Drive the sale of additional services.
Manage multiple priorities with ease.

Benefits

Competitive and comprehensive compensation package.
Medical/dental/vision plans, which start from day one!
Life and accident insurance.
401(K) and Roth options.
Tax-advantaged accounts (HSA, FSA).
Educational expense reimbursement.
Paid parental leave.
Digital mental health services (Talkspace).
Flexible work hours (availability varies by office and job function).
Training programs.
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
Charitable matching gift program.