Personal Lines Client Service Manager

Gallagher • Tallahassee, FL

6h • Hybrid

About The Position

At Gallagher, we help clients face risk with confidence, believing that protected businesses are free to grow, lead, and innovate. The company offers a digital ecosystem with client-centric consulting tools, advanced data, and analytics. Gallagher fosters a culture grounded in teamwork, integrity, and a shared commitment to doing the right thing, valuing curiosity, new ideas, and empowering employees to take ownership of their careers. The Personal Lines Client Service Manager will join a team committed to growth and shared goals, delivering exceptional service. This role can be remote or in-office, Monday through Friday, 8:30 am to 5:00 pm. The manager will be the primary contact for clients, guiding them through insurance needs, answering questions about policies, endorsements, and claims, and offering solutions for auto, homeowners, or umbrella policies. The role also involves maintaining accurate client and policy data using Gallagher’s technology, collaborating with the team to secure existing business, and driving additional service sales while managing multiple priorities.

Requirements

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience
• Active Producer's license
• Strong written and verbal communication skills
• Proficient in using technology as a tool to maximize productivity and quality

Nice To Haves

• 2+ years of prior experience providing client-facing customer service
• Currently licensed in P&C
• Knowledge of the Florida insurance market and various US insurance carriers
• Working knowledge of Microsoft software, Applied Epic, and Salesforce

Responsibilities

• Be the go-to person for clients, helping them navigate their insurance needs with confidence
• Provide personalized service, answering questions about policies, endorsements, and claims
• Offer solutions to meet client needs
• Discuss auto, homeowners, or umbrella policies
• Ensure clients feel supported every step of the way
• Maintain accurate client and policy data
• Use Gallagher’s technology to streamline processes and improve service quality
• Collaborate with your team to secure existing business
• Drive the sale of additional services
• Manage multiple priorities with ease

Benefits

• Competitive and comprehensive compensation package
• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees