Senior Personal Banker

PNC Bank•Trussville, AL

25d•Onsite

About The Position

As a Senior Personal Banker in PNC's Retail Banking organization, based in Birmingham, Alabama, you will acquire and deepen the branch customer base through proactive sales and service. You will identify opportunities to improve customers' financial wellbeing, collaborate with ecosystem partners, and recommend PNC solutions that support revenue growth and customer loyalty. This position may be located at any branch in the region with a banker opening. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role requires expert knowledge of complex financial products, services, and solutions; strong customer engagement; and careful adherence to policies and procedures. You will contribute to daily branch operations and demonstrate sound judgment in identifying and managing risk. Candidates typically have an associate degree or equivalent and related experience or product knowledge. Typically, four or more years of related business or functional experience are required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. No certification is required. The position requires the ability to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically, an associate degree or equivalent; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Typically, 4 or more years of related business or functional experience.
Related experience or product knowledge to accomplish the primary duties.
Ability to serve as a Notary Public in the applicable state.
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability.
Banking knowledge.
Client loyalty and customer experience skills.
Customer service skills.
Ability to identify opportunities and leverage technology.
Proactive sales skills.
Knowledge of banking products, retail lending, and prospecting.
Digital awareness, effective communication, and problem-solving skills.
Ability to manage multiple priorities and work within matrixed partnerships.
Selling skills and ability to understand customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to generate revenue and build customer loyalty.
Lead proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation in every client interaction to identify appropriate solutions.
Engage customers in the lobby and position financial products to meet their needs.
Educate customers on financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and help ensure tasks are completed efficiently and accurately.
Demonstrate customer focus and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.