Senior Personal Banker

PNC Bank•Sunrise, FL

24d•Onsite

About The Position

As a Personal Banker Senior within PNC's Retail Branch organization, this role serves customers at a PNC branch in the Ft Lauderdale Region. The position focuses on acquiring and deepening customer relationships through proactive sales and service, identifying opportunities to improve customers’ financial wellbeing, and collaborating with ecosystem partners to grow customers’ share of wallet. The banker acts as a PNC ambassador, positioning solutions to generate revenue and customer loyalty. The role leads by example in delivering proactive sales conversations and a differentiated customer experience through outbound calls, service-to-sales interactions, teller interactions, appointment setting, lobby engagement, and full PNC conversations with clients. It requires expert knowledge of complex financial products, services, and solutions, and the ability to educate customers on financial transactions using available technology, tools, and resources. The banker applies product and procedural knowledge to resolve customer problems, manages risk by following policies and procedures, and participates in efficient and accurate branch operations. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. Employment visa sponsorship and STEM OPT participation are not provided for this position.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge.
Typically requires 4 or more years of related business or functional experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Ability to serve as a Notary Public in the applicable state.
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrated customer focus and the ability to align business decisions with customer needs and satisfaction.
Ability to assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships.
Position PNC solutions to generate new revenue and customer loyalty.
Lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Drive customer loyalty and grow customer share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service