Senior Personal Banker

PNC Bank•Pinecrest, FL

24d•Onsite

About The Position

As a Personal Banker Senior in PNC’s Retail Branch organization, this role serves customers at a PNC branch in the Miami South Region. The position acquires and deepens customer relationships through proactive sales and service, identifies ways to improve customers’ financial well-being, and connects them with appropriate PNC solutions. It collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships and grow customers’ share of wallet. The role is in-office. Spanish bilingual ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Senior Personal Banker leads by example in sales conversations, customer loyalty, lobby engagement, and delivery of a differentiated customer experience. The role requires expert knowledge of complex financial products, services, and solutions, as well as the ability to educate customers on financial transaction options using technology and other resources. It also participates in daily branch operations and applies policies, procedures, and sound judgment to manage risk and resolve customer problems. Candidates typically have an associate degree or equivalent and related experience or product knowledge. The role typically requires four or more years of related business or functional experience. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The position requires the ability to serve as a Notary Public in the applicable state. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires four or more years of related business or functional experience.
Typically requires an associate degree or equivalent, with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience may be considered instead.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish ability.
Accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales skills.
Competencies in banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Grow customer loyalty and share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, using sound judgment, and identifying and avoiding potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.