Senior Personal Banker

PNC•Maumee, OH

6d•$48,750 - $81,250•Onsite

About The Position

At PNC, the Senior Personal Banker is a Branch Banker Sr within the Retail Banking organization, based in Maumee, Ohio. The role acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The banker represents PNC and positions its solutions to generate revenue and build customer loyalty. The position leads by example in proactive sales conversations, including outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. It delivers a full PNC conversation with each client to identify suitable solutions and uses ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. The banker provides a differentiated customer experience, uses expert knowledge of complex financial products and services, and educates customers about managing transactions through technology and other resources. The role applies product and procedural knowledge to resolve customer problems, manages risk by following policies and procedures and exercising sound judgment, and participates in efficient and accurate branch operations. PNC describes this as an in-office position and does not provide employment visa sponsorship or participate in STEM OPT for it.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; comparable education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 4 or more years of related business or functional experience.
Demonstrated appropriate knowledge, skills, and abilities for the role.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and collaborate with ecosystem partners to grow their share of wallet.
Represent PNC and position its solutions to drive revenue and customer loyalty.
Lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with each client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Promote customer loyalty and grow share of wallet through a differentiated customer experience.
Engage customers in the lobby and position financial products that meet their needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Follow policies and procedures, exercise sound judgment within established limits, and identify and avoid potential losses.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.
Incentive-eligible compensation, with payment based on company, business, and/or individual performance.