Senior Personal Banker

First National Bank Texas•Midland, TX

About The Position

Under direct supervision, the Senior Personal Banker provides exceptional customer service while handling cash transactions in a high-volume sales environment. The role evaluates relationships with new and existing account holders to offer bank products and services, and is accountable for meeting monthly new-account production goals assigned by upper management. The position may involve in-store aisle prospecting and serving a diverse customer base, including a large Spanish-speaking population. The role processes deposits and payments, accurately records and balances transactions, and sells or prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit. It also processes Western Union wires and cash advances, cross-sells bank products and services, and performs other related tasks as requested by supervisors. Approval limits are based on established authority levels. Schedules are prepared according to business needs and may change at any time.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Six months of accountable cash handling or transaction management experience in a retail or customer service environment.
Internal employees must successfully complete the FNBT Step Program.
Ability to get along with co-workers and work effectively in a team environment.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Responsibilities

Provide customer service and handle cash receipts and payments in a high-volume sales environment.
Follow established bank policies and supervisor direction.
Evaluate new and existing customer relationships and offer bank products and services.
Meet assigned monthly new-account production goals.
Participate in active sales activities, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification to guard against counterfeit checks and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide services to a diverse customer base, including a large Spanish-speaking population.
Maintain regular and predictable attendance and punctuality.
Perform other tasks related to the bank and its functions as requested by supervisors.