Senior Personal Banker

PNC Bank • West Melbourne, FL

26d • Onsite

About The Position

As a Senior Personal Banker in PNC's Retail Bank organization, this position may be located at a branch with an opening throughout the Space Coast Region. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers' financial wellbeing, and collaborates with ecosystem partners to grow customers' share of wallet. The banker represents PNC, positions its solutions to generate revenue and loyalty, and leads by example in delivering a differentiated customer experience.

The role uses proactive sales conversations across internal and outbound interactions, including outbound calling, service-to-sales opportunities, teller interactions, appointment setting, and lobby engagement. The banker delivers a full PNC conversation in each client interaction, identifies appropriate solutions, and uses product and procedural expertise to address customer needs. The position also educates customers on financial transaction options using technology, tools, and resources; manages risk by following policies and procedures; and participates in efficient, accurate branch operations.

PNC describes itself as an in-office company. Spanish-speaking ability is preferred. Candidates must be able to serve as a Notary Public in the applicable state. Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically requires 4 or more years of related business or functional experience.
• Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Must be able to serve as a Notary Public in the applicable state.
• Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Spanish-speaking ability is preferred.
• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers' financial wellbeing and recommend appropriate solutions.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
• Represent PNC and position its solutions to drive revenue and customer loyalty.
• Lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Build customer loyalty and grow customers' share of wallet through a differentiated customer experience.
• Engage customers in the lobby and position financial products to meet their needs.
• Apply expert knowledge of complex financial products, services, and solutions.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
• Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
• Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and back-up child or elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year.
• Nine occasional absence days each year, unless otherwise required by law.
• Between 15 and 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree