Senior Performance Consultant – Digital Experience (DEX) & SaaS Transitions

Riverbed Technology • Home Office, MD

21d • Remote

About The Position

The Performance Consultant is a senior individual contributor and subject matter expert within Riverbed Professional Services, focused on delivering Aternity-based Digital Experience (DEX) solutions in SaaS environments. This role supports enterprise and US secured customers by leading complex DEX deployments, SaaS operations, and on-prem to SaaS transitions. The consultant acts as a trusted technical and advisory partner, ensuring customers successfully adopt Aternity SaaS while maintaining performance visibility, security requirements, and operational continuity. This is not a people-management or practice-lead role. The focus is on deep technical expertise, customer advisory, and successful outcomes across DEX and SaaS engagements. Candidates must therefore have a strong IT background in DEX concepts and of working within a professional services organization. Ideally this experience will have been gained in Managed Services type scenarios or similar.

Requirements

• Active TS/SCI clearance preferred; candidates must be US-based.
• 10+ years of experience in Professional Services, Consulting, or advanced technical advisory roles.
• Deep, hands-on experience with Digital Employee Experience (DEX), observability, and application performance.
• Proven experience delivering solutions in SaaS environments, including adoption and operationalization.
• Experience supporting on-prem to SaaS transitions or hybrid migrations.
• Strong customer-facing skills with the ability to engage credibly at senior and executive levels.
• Excellent problem-solving, communication, and presentation skills across technical and non-technical audiences.

Nice To Haves

• Candidates must have a strong IT background in DEX concepts and of working within a professional services organization.
• Ideally this experience will have been gained in Managed Services type scenarios or similar.

Responsibilities

• Serve as a senior technical SME for Aternity Digital Experience (DEX) solutions across SaaS and hybrid environments.
• Lead complex Aternity engagements, including deployments, dashboards, alerting, and cross-domain analysis.
• Design and validate enterprise-scale Aternity architectures aligned to customer goals and operating models.
• Deliver Aternity in SaaS environments, ensuring stability, scalability, and operational readiness.
• Lead or support on-prem to SaaS transitions, including planning, architecture, and risk management.
• Act as a trusted advisor to customers, guiding DEX strategy, SaaS adoption, and performance management best practices.
• Lead customer workshops and executive engagements, clearly communicating technical, operational, and compliance considerations.

Benefits

• Flexible workplace policies
• Employee resource groups
• Learning and development resources
• Career progression pathways
• Community engagement initiatives
• Global employee wellness programs crafted to support the physical, emotional, and financial well-being of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed