Senior People Technology Analyst

JD Sports Fashion • Indianapolis, IN

2d • Onsite

About The Position

The Senior People Technology Analyst is a key technical role within the JD North America People Regional Business Services model. The Regional Business Services function is responsible for supporting all US businesses within the JD Group, including JD Sports, Finish Line, Finish Line Macy’s, Shoe Palace, Nice Kicks, Downtown Locker Room (DTLR), and Hibbett. Supporting North American Human Resources Information Systems (primarily Workday products), technology, and strategy execution with strong systems knowledge, cross-functional partnerships, and being an advocate for the end user. The Senior People Technology Analyst aids in implementation, business processes, process improvement, feature enhancements, security administration, configuration and reporting that lead to a more effective and efficient organization.

Requirements

• Bachelor's degree in related field and at least 5 years of related HRIS experience, or equivalent combination of education & experience.
• Workday experience is strongly preferred.
• Experience in systems management and reporting/BI tools required.
• Should have intermediate to advanced knowledge and abilities with Google Suite or Microsoft Suite, with expertise underscored Excel/Sheets and BI tools.
• Experience with Workday HCM, Security, Business Processes, Configuration and Integrations.
• Punctuality and regular attendance consistent with the company’s policies are required for the position.

Nice To Haves

• Experience preferred, but not required in Workday modules such as Recruiting, Expense, Performance Management, Payroll, Benefits, and Compensation Management.

Responsibilities

• Configure, maintain, and support multiple Workday HCM modules (Core HCM, Recruiting, Payroll, Time, and Learning)
• Execute business process configurations, condition rules, calculated fields, and security assignments
• Troubleshoot and resolve system issues, defects, and user-reported incidents in a timely manner
• Support mass data loads (EIBs), data corrections, and system updates
• Serve as a Tier 2 or 3 escalation point for complex system and process issues
• Analyze root causes and implement long-term fixes vs temporary solutions
• Monitor ticket trends to proactively identify systemic issues or training gaps
• Identify opportunities to improve system functionality, streamline workflows, and reduce manual effort
• Partner with functional teams to translate business requirements into system configurations
• Support the execution of process standardization across fascias
• Document and maintain standard operating procedures (SOPs)
• Support the implementation of automation and AI-enabled solutions with People Technology
• Identify repetitive tasks that can be automated or enhanced through technology
• Maintain high standards of data accuracy and integrity within Workday
• Perform data audits, reconciliations, and validation checks
• Support reporting needs by building and maintaining Workday reports, Dashboard, and Data extracts
• Participate in Workday bi-annual release cycles (R/R2)
• Execute functional testing, regression testing, and defect tracking
• Validate system changes and ensure business readiness prior to deployment
• Support documentation of test scripts and results
• Provide day-to-day guidance to HR users and business stakeholders
• Maintain accurate documentation for Configuration, Business processes, Known issues, and resolutions
• Stay current on Workday functionality, release, and best practices
• Other projects and duties as assigned.

Benefits

• The company reserves the right to modify this job description with or without notice.
• Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
• This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees.
• Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy.
• The company reserves the right to modify this job description with or without notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior