Senior People Operations Specialist

Swish Analytics•San Francisco, CA

2d•$80,000 - $115,000•Remote

About The Position

We are seeking an experienced and highly motivated Senior HR Generalist to support our diverse and rapidly scaling global workforce. This role requires a well-rounded professional capable of handling complex employee issues and compliance issues across multiple US states and international jurisdictions. The ideal candidate will be a hands-on problem-solver and become a trusted employee resource, ensuring our People Operations function is efficient, compliant, and supportive of our ambitious business goals.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field.
5+ years of progressive HR experience, with at least 2 years in a Senior HR Generalist capacity.
Proven experience managing multi-state US payroll (CA, NY, etc.) and international payroll/HR administration (e.g., Canada, UK, Europe, etc.).
Solid working knowledge of key HR disciplines: benefits, US/international labor law, employee relations, and performance management.
Proficiency with HRIS/Payroll systems Gusto, Deel, Pebl (or similar) and Google Workspace.
Strong Excel skills including pivot tables, data validation, as well as lookup and conditional functions.
Exceptional attention to detail and organizational skills, particularly concerning financial and regulatory requirements.
Strong interpersonal and communication skills, with the ability to build trust and maintain confidentiality.
Ability to manage multiple complex projects simultaneously and adapt quickly in a fast-paced, high-growth environment.
A proactive, solutions-oriented approach to problem-solving.
Must be comfortable working with a diverse, globally distributed workforce in a remote environment.

Nice To Haves

Professional certification (e.g., SHRM-SCP, SHRM-CP, PHR) is a plus.
Experience with Lattice preferred.

Responsibilities

Lead the onboarding and offboarding processes, ensuring a seamless and positive experience for all employees.
Partner with the Talent Acquisition team to support the hiring process.
Analyze HR metrics and prepare reports to support management decision-making regarding staffing, turnover, and cost analysis.
Manage and execute the end-to-end payroll process for all US and international employees (including contractors) using our current payroll systems.
Ensure accurate and timely processing of salaries, deductions, taxes, and statutory contributions, adhering to local, state, federal, and international regulations.
Administer US benefit programs (health, dental, 401k) and coordinate with international PEOs/partners for global benefits management.
Maintain meticulous employee records, ensuring data integrity and compliance across all HR systems.
Serve as the primary internal resource for HR compliance, staying current on all relevant US labor laws (federal and state) and international employment legislation.
Oversee the administration of all legally mandated employee training and reporting requirements.
Update HR policies and employee handbooks for US and international offices, ensuring they are culturally relevant and legally compliant.
Awareness and support mediating and resolving disputes, disagreements, and conflicts between employees, or between employees and management.
Support fair, consistent, and legally compliant application of the company's disciplinary procedures, up to and including termination.
Support the process for employees to raise concerns, complaints, or grievances and ensure they are thoroughly investigated and addressed.
Serve as the expert resource for managers and employees regarding the company handbook, policies, and procedures (e.g., code of conduct, anti-harassment, PTO, etc.).