Senior People Operations Partner

Otter.ai•Mountain View, CA

4d•Hybrid

About The Position

Otter.ai is looking for a Senior People Operations Partner to join our People team and help deliver an exceptional employee experience as we continue to grow and scale. Reporting to the VP, People, this is a highly collaborative, hands-on role with broad exposure across the People function. You’ll own critical day-to-day HR operations while also helping build and improve the programs, processes, and systems that support our employees and the business. This is a hybrid role, with an expectation to work from our office Tuesday through Thursday each week. We believe being together in person creates meaningful opportunities for collaboration, connection, and partnership, particularly for a role that works so closely with employees and leaders across the company. This is a great opportunity for an experienced HR professional who enjoys variety, moves comfortably between strategy and execution, and wants to make a meaningful impact in a fast-paced environment. Your work will span people operations, employee experience, HR systems, benefits and payroll, compliance, talent acquisition, learning and development, and more.

Requirements

5+ years of progressive HR experience across Human Resources, People Operations, and/or HR Business Partnership, ideally within a high-growth environment
Strong working knowledge of U.S. employment laws and HR compliance, with experience navigating requirements across multiple states
Exceptional attention to detail and a track record of executing accurately in areas where the details matter
Thrives in a fast-paced environment and is comfortable balancing multiple priorities while adapting as business needs evolve
Operates with a strong sense of ownership, sound judgment, and a bias for action
Builds trusted relationships and collaborates effectively with employees, managers, executives, and cross-functional partners
Experience building, improving, and scaling People processes and programs rather than simply administering established ones
Thinks critically about the employee experience and looks for ways to make People programs more effective, intuitive, and scalable
Comfortable rolling up their sleeves and moving fluidly between strategic projects and hands-on execution
Brings curiosity, resourcefulness, and a continuous-improvement mindset to their work

Responsibilities

Deliver a high-touch, customer-first experience to employees, managers, and cross-functional partners
Support the development, implementation, and continuous improvement of People programs, policies, and processes
Own and execute a range of day-to-day People Operations activities, ensuring accuracy, consistency, and an excellent employee experience
Partner with our PEO and internal stakeholders to support payroll, benefits, compensation administration, and other employee programs
Manage employee leaves of absence, including coordination with employees, managers, our PEO, and applicable leave programs
Support recruiting, pre-boarding, and new-hire readiness in partnership with Talent Acquisition and hiring managers
Manage the background screening process and related pre-employment requirements
Lead employee onboarding and offboarding processes, ensuring a thoughtful and seamless experience
Coordinate employment-based immigration matters, partnering with employees, managers, and external immigration counsel to support visa sponsorship, transfers, extensions, and other immigration processes.
Maintain accurate employee records, documentation, and HR systems
Support compliance with federal, state, and local employment requirements and help translate regulatory requirements into practical People processes
Identify opportunities to simplify, automate, and improve how we operate as the company scales
Contribute to broader People initiatives across employee experience, engagement, learning and development, and organizational effectiveness