Senior People Operations Partner

BigPanda • Remote - USA,

7d • $136,000 - $160,000 • Remote

About The Position

BigPanda is seeking a Senior People Operations Partner to act as the operational backbone for their People team. This role is responsible for the entire lifecycle of people programs, ensuring compliance, competitiveness, and a caring environment. Key areas include compensation, total rewards, leave management, and global entity operations. The position requires cross-functional collaboration with Finance, Legal, Security, HRBP, recruiting, and other business units to deliver seamless employee experiences and maintain regulatory compliance. The ideal candidate will have an AI-native mindset, thrive in complex environments, be dedicated to operational excellence, and genuinely care about the employee experience.

Requirements

• Senior-level experience in People Operations or Total Rewards in a high-growth technology company.
• Deep expertise in global compensation program design, job leveling, salary banding, and compensation review cycles.
• Hands-on experience with compensation benchmarking tools, specifically Pave and Radford.
• Strong working knowledge of HR compliance across multiple jurisdictions, including policy management and employee documentation.
• Experience owning and optimizing HRIS platforms, with a track record of driving automation and process improvements.
• Demonstrated AI-native mindset — actively integrating AI tools into HR workflows to drive efficiency and insight.

Responsibilities

• Own BigPanda’s compensation infrastructure, including job leveling frameworks, salary bands, and compensation review cycles.
• Manage and optimize compensation tools and platforms; ensure data accuracy, access controls, and system integrity.
• Partner with Finance and leadership on compensation modeling, merit planning, and budget alignment.
• Lead compensation benchmarking using survey data and market intelligence; translate findings into actionable recommendations.
• Support managers and HRBPs with compensation decisions, ensuring consistency, equity, and competitiveness.
• Drive education and transparency around compensation philosophy and total rewards across the employee lifecycle.
• Own and maintain employee handbooks, ensuring they remain current, legally sound, and aligned to BigPanda values in each location where we operate.
• Manage the full library of HR policies and procedures; lead periodic review cycles with Legal, Security, and leadership.
• Draft, manage, and maintain employee documents including offer letters, separation agreements, and code of conduct acknowledgments.
• Oversee mandatory compliance training programs — track completion, follow up on outstanding items, and maintain records.
• Ensure documentation and processes meet requirements across all operating jurisdictions.
• Manage BigPanda’s entities of record and our vendor across all operating jurisdictions, ensuring accuracy and compliance.
• Handle inbound requests related to relocation and global entity matters — employment verifications, certificates of good standing, regulatory filings — and triage to the appropriate internal or external resource.
• Partner with people operations to offer competitive total rewards programs in each location.
• Partner with Legal and Finance on entity-level compliance requirements, registrations, and ongoing obligations.
• Support international hiring and mobility by coordinating with global PEO providers and Employers of Record.
• Partner with the other members of the people operations team to ensure programs, processes, and systems run smoothly and at a high standard.
• Serve as a go-to resource for People Operations questions from employees, managers, and cross-functional partners.
• Maintain and continuously improve the People team’s use of HRIS and related tools; identify and implement automation opportunities.
• Develop and document People Operations playbooks, SOPs, and self-service resources to scale the function efficiently.
• Support and contribute to special People team projects, ensuring operational execution is seamless.
• Own relationships with key People team vendors including compensation tools, leave platforms, and benefits administration.
• Manage contract renewals, SOW reviews, and vendor performance; partner with Finance and Legal on procurement.
• Evaluate and recommend new vendor solutions, applying an AI-native lens to assess automation and efficiency opportunities as BigPanda scales.
• Serve as a trusted partner to the people team, finance, legal, IT, and our employees to ensure seamless execution across all People programs.
• Collaborate with HRBPs to translate policy and compliance requirements into practical employee and manager guidance.
• Represent People Operations in cross-functional projects and process improvement initiatives.

Benefits

• Competitive equity
• Remote-first environment
• Unlimited PTO
• Twelve (12) paid holidays throughout the year
• Comprehensive health benefits
• #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• Dog friendly office
• Lunches provided in office
• Flexible work environment along with a work-from-home stipend to support remote work arrangements
• Values-based culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed