Senior People Operations Manager

Murmuration

18d•Remote

About The Position

Murmuration is looking for a Senior People Operations Manager who is as energized by the operational backbone of a great workplace as they are by the human side of it. Reporting to the Senior Director of People and Talent, this is a high-ownership role that sits at the intersection of HR operations and learning & development. You'll manage the systems and processes that keep our people operations running smoothly - benefits, payroll, compliance, employee relations, immigration, and HR data - while supporting the learning and development programming that helps our managers and teams grow. You'll be a reliable resource for staff and a proactive force for keeping Murmuration ahead of the curve on HR trends, compliance changes, and emerging best practices.

Requirements

7+ years of progressive HR/People Operations experience, with meaningful depth in both HR operations and learning & development;
Strong working knowledge of employment law and HR compliance, including multi-state experience;
Demonstrated experience designing and delivering training programs and manager resources, not just administering them;
Proficiency with HRIS systems, payroll platforms, and HR data reporting, as well as comfort learning new tools quickly;
Strong analytical and problem-solving skills with the ability to translate data into actionable insights;
Ability to handle confidential information with discretion and integrity;
Exceptional organizational skills and attention to detail;
Strong interpersonal skills with the ability to build relationships and influence at all levels of the organization;
Experience in a remote, distributed work environment.

Nice To Haves

Experience working in nonprofit organizations or mission-driven environments;
Background in civic engagement or social impact work;
Experience at technology companies and/or fast-growing organizations; and/or
Familiarity with immigration processes.

Responsibilities

Manage day-to-day HR operations including payroll processing, benefits administration, leave management, and employee lifecycle actions (e.g., onboarding, offboarding, role changes, processing leaves, etc.);
Serve as the primary point of contact for employee relations matters, navigating sensitive situations with care, consistency, and sound judgment;
Manage immigration processes for staff, partnering with external counsel as needed;
Maintain accurate employee files, complete I-9 verifications, and support audits and compliance reporting;
Maintain and continuously improve HR data systems and reporting, ensuring accuracy, accessibility, and meaningful insights for decision-making;
Monitor and track changes in employment law, compliance requirements, and HR regulations across all states where Murmuration operates - proactively surfacing implications and driving any necessary updates to policies or practices before they become issues;
Draft and maintain HR policies that are clear, equitable, and aligned with our values and legal obligations;
Support employee engagement efforts (e.g., surveys, programming, etc.);
Identify and close operational gaps - if something is inefficient, unclear, or missing, you spot it and address it;
Partner with the Diversity, Equity, Inclusion, and Belonging (DEIB) steering committee to help embed equitable practices into people systems, policies, and programs.
Design, build, and deliver training for employees and managers, including manager-specific programs that promote inclusive leadership and equitable people practices;
Create practical tools (e.g., guides, templates, facilitation materials, training curricula) that help managers show up well in their roles;
Assess learning needs across the organization and develop programming that is targeted, useful, and grounded in real gaps rather than generic content;
Facilitate training sessions and workshops with confidence in both live and async formats;
Build and maintain an L&D resource library that managers and staff can access on demand;
Track the effectiveness of training programs and iterate based on feedback and outcomes.

Benefits

Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;
Retirement benefits with a 5% employer match;
A flexible unlimited PTO plan;
Generous paid parental leave;
Pre-tax commuter benefits;
A company laptop;
A flexible remote work environment;
A home office setup stipend for all new employees;
Monthly reimbursement for remote work expenses;
A yearly professional development fund;
Mental health and wellness benefits through Calm and Better Help;
Yearly in-person staff retreats;
A welcoming culture that celebrates diversity, equity, inclusion, and belonging.