Senior People Operations Manager
About The Position
Wag! Group Co. is seeking an experienced Senior People Operations Manager to oversee the full employee lifecycle, excluding recruitment. This is a hands-on, generalist role focused on building efficient processes, problem-solving with empathy, and ensuring smooth and compliant HR operations. The role involves managing everything from new hire onboarding to benefits administration, HRIS management, and ensuring compliance with various federal, state, and local regulations. It is ideal for an individual who enjoys diverse responsibilities, has a strong understanding of HR compliance and operations, and wishes to significantly impact the employee experience at a growing company. This is a full-time, in-person position, 5 days a week, located in the downtown Miami office. Applicants must be legally authorized to work in the United States and this position is not eligible for employment visa sponsorship.
Requirements
- 5+ years of progressive HR/People Operations experience, with broad exposure across the employee lifecycle (recruiting experience not required).
- Strong working knowledge of employment law, HR compliance, and benefits administration.
- Hands-on experience with HRIS platforms and a comfort level with HR systems and data.
- Familiarity with EOR platforms (Oyster or similar) and managing international employees.
- Experience with leave of absence, ACA reporting and 401(k) plan administration.
- Excellent interpersonal and communication skills, with the ability to handle sensitive and confidential matters with discretion and sound judgment.
Nice To Haves
- Experience administering compensation plans and workers' compensation programs.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- A collaborative, solutions-oriented mindset and a genuine passion for creating a great employee experience.
- PHR/SHRM-CP certification is a plus, but not required.
Responsibilities
- Own the end-to-end onboarding experience for new hires and manage a smooth, compliant offboarding process, including exit interviews and documentation.
- Serve as the primary administrator of the HRIS, ensuring data accuracy, managing system updates and integrations, and generating reports for leadership.
- Manage the day-to-day administration of employee benefits programs, including open enrollment, vendor relationships, and employee inquiries.
- Act as a trusted point of contact for employees and managers, addressing questions and concerns, investigating and resolving workplace issues, and promoting a positive, respectful work environment.
- Own the performance review process from start to finish, including calendar management, manager and employee support, and process improvement.
- Ensure company policies and practices comply with federal, state, and local employment laws; maintain required postings, filings, and recordkeeping; manage required employee training (e.g., Harassment Prevention Training), and keep the employee handbook updated.
- Manage the company's 401(k) program, including enrollment, contributions, compliance testing, and vendor coordination.
- Serve as the primary point of contact for the Employer of Record partner (Oyster), managing international employee onboarding, payroll coordination, and compliance for global team members.
- Administer all leave of absence programs (FMLA, state-specific leave, personal leave, etc.), ensuring compliant and empathetic handling from request through return to work.
- Own annual ACA compliance and reporting requirements, ensuring accurate and timely filings.
Benefits
- Competitive Medical, Dental, and Vision Insurance
- Complimentary parking on-site at our downtown Miami office
- Catered breakfast and lunch daily
- Monthly Wellness Stipend
- Credits for both Wag! and maxbone
- Life Insurance and Short- and Long-term Disability with Guardian
- 401(k) Retirement Plan with Empower and employer match
- 11 company-paid holidays each year
- Flexible (no set limit) discretionary paid time off
- Paid parental leave (up to 8 weeks for non-birthing parents and 14-16 weeks for birthing parents)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
