Senior Manager People Operations

ShopMy•New York, NY

16h•$120,000 - $145,000•Onsite

About The Position

ShopMy is seeking a Senior Manager, HR Operations to establish and manage the systems, data, and processes essential for the People function as the company scales. This role is crucial for building the operational and data infrastructure that supports the People team and enables the business to make informed decisions. The position reports directly to the VP, People Experience & Operations and offers potential for future team growth. This is a "build" role, focusing on creating new systems and processes rather than maintaining existing ones. The successful candidate will be responsible for the HRIS, people data integrity, analytics reporting, HR tech stack roadmap, compliance, and cross-functional collaboration with Finance, Legal, and IT. Identifying opportunities for automation and AI to streamline manual tasks is also a key aspect of this role. The Senior Manager will act as a strategic partner to the VP of People Experience & Operations on scaling People processes.

Requirements

5 - 8 years of progressive HR operations experience, including meaningful ownership of an HRIS and people data function, ideally at a high-growth tech or startup company
Hands-on experience building or meaningfully re-architecting people systems and processes, not just administering existing ones
Strong people analytics chops: you can build a dashboard, tell a story with data, and know the difference between a metric that's interesting and one that drives a decision
Experience designing a service delivery model (ticketing, SLAs, knowledge base) for an internal team
Comfort with ambiguity and a build-from-scratch mandate — you don't wait for a fully formed process to start improving it
High trust and discretion with sensitive employee data

Nice To Haves

Experience at a creator economy, marketplace, or consumer tech company
Prior people management experience
Experience implementing or migrating an HRIS
Background in HR compliance/audit (I-9, EEO-1, SOC2-adjacent controls)

Responsibilities

Own and up-level our people data strategy: manage our HRIS and the integrity, structure, and security of our people data
Build and run our people analytics reporting cadence: dashboards and recurring reporting that the People team and business leaders can actually act on
Up-level our people operations: design a real ticketing/service model with SLAs and self-service resources, not just an inbox
Own our HR tech stack roadmap: evaluate tools, manage integrations across HRIS/payroll/benefits/ATS, and own vendor relationships
Own compliance and audit readiness for people data and processes (I-9s, EEO-1, recordkeeping, and more) in partnership with our Payroll & Benefits Senior Manager
Build and maintain the connective tissue between People and Finance, Legal, and IT
Identify where automation or AI can take manual work off the team's plate, and go build it
Act as a strategic thought partner to the VP of People Experience & Operations on how we operationalize and scale People processes org-wide