Senior Manager, People Operations

Olly Olly • Charlotte, NC

1d • $115,000 - $140,000 • Onsite

About The Position

We're hiring a Senior Manager, People Operations to own HR end to end: payroll, benefits, employment tax, compliance, employee relations and our HRIS. You'll be our senior-most HR leader, reporting to the Chief of Staff and partnering closely with our hands-on CEO. Much of our workforce is global contractors, so you'll support both U.S. employees and an international contractor population.
This is a hands-on role. Much of our People foundation was built quickly, and we've inherited processes that work but need attention. Your job is to keep day-to-day operations accurate and reliable while steadily improving how we work, so the function matures with the business.
Best fit: an experienced HR or People Ops manager who has done the hands-on work and is ready to own the whole function. There's room to grow toward “Director” level as the function and scope grows.

Requirements

• Minimum of 6 years of progressive HR / People Operations experience, including 2+ years at a startup or high-growth company with 100+ employees
• Led at least one full HRIS or payroll system migration from kickoff through go-live
• Hands-on ownership of payroll, benefits and employment tax compliance
• Deep employee relations experience, including investigations and terminations
• Experience in B2B SaaS or another fast-growing, sales-led tech company
• Experience managing people, contractors and vendors, including global contractors
• A track record of building buy-in at the executive level and turning manual processes into scalable ones with limited tools
• A go-getter who advocates at the right time: when you hear "no" or "not yet," you come back with a clear Phase I, II, III plan that matures People Ops step by step
• Growth mindset: curious, coachable and quick to adapt
• Must be authorized to work in the United States. We are unable to provide visa sponsorship at this time.

Nice To Haves

• Experience with Gusto and/or BambooHR
• HRBP experience with high-volume Sales or Customer Success teams
• Multi-state and international workforce experience
• SHRM-SCP, SPHR or similar certification

Responsibilities

• Run multi-state payroll, audits and reconciliations, and resolve issues quickly
• Own benefits administration, annual renewal, open enrollment and broker relationships, with clear employee communication
• Keep employment tax filings and registrations accurate and on time, including Q4 filings and W-2s
• Manage compliance for our global contractor population
• Lead our in-flight migration to BambooHR: data cleanup, testing, parallel payroll runs, cutover and adoption
• Own PeopleOps systems, vendors and budget
• Keep employee data clean and audit-ready
• Handle HR cases: investigations, corrective action, performance issues, accommodations and terminations
• Coach managers through sensitive situations, and bring in outside counsel when needed
• Own the handbook, policies and compliance calendar (I-9, EEO-1, ACA, leave laws, postings)
• Own onboarding through offboarding, including new-hire orientation
• Turn manual, inconsistent processes into documented, repeatable ones
• Partner with leaders on performance management, role clarity and org design
• Lead and develop 2 PeopleOps Generalists (global contractors): Payroll & Benefits, and HR Operations
• Work daily with IT Support, Facilities and Recruiting on onboarding, offboarding, access and hiring
• Act as HR Business Partner to department leaders, especially Sales and Customer Success
• Partner directly with the CEO and leadership team, bringing data, risks and clear recommendations

Benefits

• Full transparency: the base salary range for this role is $115,000 to $140,000, based on experience, with room to grow over time into Director level role
• Medical, dental and vision coverage through SANA, Beam and VSP
• 15 days of PTO for vacation, mental wellness and sick time that grows with tenure, plus 10 paid holidays
• 8 weeks of paid parental leave, plus 4 additional weeks through FMLA
• 401(k) with a company match of up to 3%
• Real ownership: you'll be our senior-most HR leader, with a seat at the table and room to grow toward Director
• Full-scope experience you won't get at a bigger company: payroll, benefits, ER, systems and team leadership in one role
• Visible impact: the processes you build become how the company runs, and leadership will see it
• Your choice of our Austin or Charlotte office

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed