Senior People + Culture Business Partner

Patagonia•Reno Service Center, NV

1d•Onsite

About The Position

As a Senior People + Culture Business Partner (PCBP), Distribution Center, you will advise operations leaders at our Reno Distribution Center on people strategy, employee experience, labor relations, and organizational effectiveness. You will bring senior HR business partner experience, sound judgment, and a practical understanding of multi-shift, high-volume fulfillment environments to help teams deliver business results while upholding Patagonia’s culture, values, and commitment to justice and belonging. This role supports DC leaders, supervisors, and hourly frontline employees in Reno by shaping talent strategies, strengthening leadership capability, and helping create consistent, equitable practices across every shift. They support the people and teams that bring our mission to life: we are in business to save our home planet.

Requirements

10+ years of progressive HR experience, including at least 5 years as an HR Business Partner supporting frontline, distribution, fulfillment, manufacturing, or other operational employee populations.
Direct experience supporting a non-exempt, hourly, multi-shift workforce in a distribution center, warehouse, or plant environment, or similar industry including peak-season or high-volume staffing cycles.
Demonstrated employee relations experience, including conducting or overseeing workplace investigations and managing performance, conduct, and accommodation matters through resolution.
Working knowledge of federal and Nevada state employment law, including FLSA wage and hour requirements, leave administration (FMLA/ADA), and OSHA-regulated workplace obligations.
Experience advising senior leaders and cross-functional partners on workforce planning, organization design, succession planning, and compensation decisions.
Proficiency with HRIS and people analytics tools (e.g., Workday) to pull, interpret, and present workforce data such as turnover, headcount, attendance, and engagement.
Ability to work onsite at the Reno Distribution Center and to flex hours to support day, swing, and weekend shifts as business needs require.

Nice To Haves

Practical understanding of multi-shift, high-volume fulfillment environments
Commitment to justice and belonging
Experience with Workday HRIS
Experience with FLSA wage and hour requirements, leave administration (FMLA/ADA), and OSHA-regulated workplace obligations
Experience coaching leaders on inclusive, equitable, and culturally aware people practices
Experience partnering with Safety and Security on workplace safety, ergonomics, injury prevention, accommodations, and return-to-work

Responsibilities

Advise DC leaders on people strategy, workforce planning, organization design, succession planning, leadership development, and team effectiveness across shifts and departments.
Evaluate complex people matters by balancing business needs, employee experience, legal and labor obligations, operational realities, and Patagonia’s values.
Use employee data, feedback loops, engagement surveys, and workforce trends to identify risks, shape solutions, and connect people strategies to DC business outcomes such as throughput, safety, attendance, and retention.
Recommend practices, policies, and operating rhythms that improve consistency, fairness, engagement, and effectiveness across the site.
Partner with People, Culture and Justice Centers of Expertise to adapt and implement programs that meet the needs of DC leaders and hourly frontline teams.
Guide key talent processes, including goal setting, performance management, succession planning, talent reviews, compensation programs, and learning initiatives, adapting each for a shift-based, non-exempt population.
Lead change management and communications for organizational changes that affect DC teams, including shift changes, restructures, and new operating models.
Determine practical approaches for new or evolving frontline people initiatives, translating corporate tools and programs so they work on the warehouse floor.
Provide onsite, shift-aligned partnership across day, swing, and weekend operations so hourly employees and their supervisors have consistent, in-person access to People + Culture support.
Partner with DC leadership on peak-season workforce planning, seasonal and temporary staffing ramps, onboarding at volume, and retention of the hourly workforce.
Advise on scheduling, attendance, overtime, and leave practices in partnership with Employee and Labor Relations, Leave of Absences teams and site operations leadership.
Partner with Safety and Security on workplace safety, ergonomics, injury prevention, accommodations, and return-to-work so people practices reinforce a strong safety culture.
Build supervisor and lead capability through coaching on frontline management fundamentals: setting clear expectations, giving timely feedback, holding performance conversations, and recognizing contribution.
Coach leaders on inclusive, equitable , and culturally aware people practices across a diverse, multilingual frontline workforce.
Help managers uphold Patagonia’s justice and belonging commitments in daily leadership and decision-making.
Partner with DC leaders to identify and address barriers to belonging, access, and employee experience across shifts and departments.
Partner with Employee and Labor Relations, Legal, and business leaders to resolve employee matters with objectivity, confidentiality, equity, and fairness.
Coach leaders on compliant, respectful approaches to employee relations, conflict resolution, performance concerns, and workplace expectations.
Help leaders understand and uphold collective bargaining obligations, labor law requirements, and agreed-upon workplace practices where applicable.