Senior PBX/VOIP Technician (Contingent Upon Award)

All Native Group•Bluemont, VA

1d•Hybrid

About The Position

All Native Group is seeking a Senior PBX/VoIP Technician to provide hands-on support to our federal government customer. This role involves installing, maintaining, and troubleshooting secure and unsecure telephone and video telecommunications systems for the Department as a member of the Secure Communications Team. The technician will serve as a 24/7 on-call point of contact for all communications issues, ensuring continuity of mission-critical operations across Department facilities. Responsibilities include configuring and managing PBX/VOIP systems, performing system upgrades, monitoring performance, installing and configuring network infrastructure, conducting system testing, maintaining documentation, providing technical training, and coordinating with vendors. The role also requires adapting to dynamic requirements, ensuring compliance with security policies and federal regulations, and supporting National Continuity Programs by providing transportation, telecommunications, logistics, and facility setup at designated alternate work locations.

Requirements

Experience as a self-motivated individual with experience, knowledge, and skills as a Sr. PBX/VoIP Engineer/Technician.
Minimum 5-7 years of hands-on experience installing, configuring, and maintaining enterprise PBX/VOIP systems (Avaya, Cisco Unified Communications Manager, Mitel, Microsoft Teams Phone System).
Strong communication skills (verbal and written), tact, services, and teamwork are critical. The position is part of a team within a matrixed organization.
Strong knowledge of VOIP protocols including SIP, H.323, RTP, and QoS implementation.
Experience with installing and programming switches, routers, access points, CCTV, infrastructure cabling and PBX’s.
4+ years with proficiency in network infrastructure, including TCP/IP, VLANs, routing, switching, and firewall configurations.
Experience with session border controllers (SBCs) and gateway configurations.
Demonstrated ability to troubleshoot complex telecommunications issues using diagnostic tools and call analysis software.
Comfortable working at heights (ladders, lifts) and in confined spaces.
Ability to lift and move equipment (typically 50+ lbs)
Ability to lead and mentor junior technicians
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills with technical and non-technical audiences
Ability to work independently with minimal supervision
Strong organizational and time management skills
Must be willing and able to learn and retain information.
Must be able to work independently and in team environments.
Good oral and written communication skills
High School Diploma or equvalent requied
Must be a U.S. citizen. Must possess an active a Top Secret security clearance, with the ability to acquire Sensitive Compartmented Information (SCI) access.

Nice To Haves

Bachelors degree desired
Valid telecommunications or network certifications (e.g., Cisco CCNA/CCNP Collaboration, Avaya ACSS/ACIS, CompTIA Network+).

Responsibilities

Installs, maintains, and troubleshoots secure and unsecure telephone and video telecommunications systems for the Department as a member of the Secure Communications Team.
Serves as 24/7 on-call point of contact for all communications issues, ensuring continuity of mission-critical operations across Department facilities.
Configures and manages PBX/VOIP systems, including user extensions, call routing, voicemail systems, and automated attendants.
Performs system upgrades, patches, and firmware updates to maintain optimal performance and security compliance.
Monitors system performance and generates reports on call quality, system capacity, and usage patterns.
Installs and configures network infrastructure, including routers, switches, access points, and structured cabling systems at facilities and remote locations.
Conducts regular system testing and quality assurance checks to identify and resolve potential issues before they impact operations.
Maintains accurate documentation of system configurations, network diagrams, and standard operating procedures.
Provides technical training and support to end users on telecommunications equipment and features.
Coordinates with vendors and service providers to resolve complex technical issues and manage service contracts.
Adapts to the dynamic requirements of supporting high-level government officials in a fast-paced, security-conscious environment.
Ensures all telecommunications systems comply with Department security policies and federal regulations.
Shall support the deployment and execution of National Continuity Programs by providing transportation, Telecommunications, logistics, and facility setup and operations at designated alternate work locations; and may use Government vehicles solely for official OEM mission needs in accordance with FAR 102–34. 215.