Senior Payments Strategy Manager

Roku•San Jose, CA

1d•$144,900 - $180,400•Hybrid

About The Position

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. The Payments platform is the commerce engine behind Roku's transformation from a device company into a streaming platform with more than 100 million households across 15+ countries and $4B+ in annual Platform revenue. Every subscription started with a click of the remote, every movie rented, every Roku-branded device sold, and every shoppable ad tapped mid-show runs through systems this team builds and owns — powering the in-streaming, on-TV purchase experience that's been a primary driver of Roku's exponential subscription growth. The Payments platform supports teams across the company spanning every consumer surface — TV, web, mobile, and advertising — each with its own commerce playbook: Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD), direct sales of Roku-branded devices, and on-device shoppable ads. The Senior Payments Strategy Manager owns the product strategy and roadmap for Roku's Payments Platform end to end — across both the money coming in and the money going out. This is the person who decides which processors, payment methods, wallets, and markets Roku invests in next, builds the business case for each, and then drives the roadmap that delivers them. The role owns the optimization agenda behind Roku's hardest payment numbers — authorization rates, first-payment success, renewal recovery, and payment reliability — working across authorization strategy, intelligent routing, retries and dunning, tokenization, account updater programs, and partner orchestration. It also owns Roku's payment provider and partner relationships day to day, from integrations and migrations through performance management, ensuring each partner's capabilities are productized in a repeatable way rather than rebuilt bespoke every time. Expanding the platform into new payment methods, markets, and regulatory environments runs through this role, in partnership with Consumer Payments PM on consumer demand and prioritization. Success requires deep partnership across Product, Engineering, Analytics, Data Science, Finance, Legal, and Compliance — and the judgment to tell senior leadership which tradeoffs are worth making and which aren't. This is a senior individual-contributor role for someone who wants to set the direction of a payments platform at this scale, not just operate one.

Requirements

10+ years of Product Management experience, with significant ownership of payments, subscription commerce, billing, checkout, or financial platform products at scale
Deep expertise across the payments ecosystem, including payment gateways, processors, tokenization, network tokens, digital wallets, recurring billing, subscription recovery, retries and dunning, fraud and risk controls, and payment optimization strategies
Proven experience leading large-scale payment platform initiatives that materially improved authorization rates, conversion, retention, payment recovery, or payments cost efficiency
Strong understanding of payment orchestration concepts, including intelligent routing, retry optimization, processor performance management, and multi-partner payment ecosystems
Experience operating global payment systems across multiple markets, payment methods, currencies, regulatory environments, and regional payment preferences
Demonstrated success managing external payment partners, including commercial alignment, integrations, migrations, escalations, roadmap influence, and performance optimization
Strong analytical and experimentation background, including A/B testing, KPI development, funnel optimization, and data-driven prioritization
Experience balancing growth, customer experience, reliability, operational scalability, financial integrity, and risk management within a high-volume commerce environment
Proven ability to influence cross-functional stakeholders across Engineering, Finance, Data, Legal, Compliance, Operations, and Business teams
Strong executive communication skills, including experience presenting platform strategy, business cases, operational risks, and performance insights to senior leadership
Experience working in high-scale subscription, streaming, marketplace, fintech, ecommerce, or digital commerce environments
Technical fluency with modern commerce and payments architectures, APIs, distributed systems, and platform scalability considerations
Bachelor's degree in Business, Computer Science, Engineering, Finance, or a related field

Nice To Haves

AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.
Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly.
Curiosity, adaptability, and sound judgment.

Responsibilities

Own the full product lifecycle for the Payments Platform, including strategy, roadmap definition, prioritization, execution, launch, and iterative optimization.
Drive platform capabilities that improve authorization rates, first-payment success, renewal recovery, and payment reliability
Lead payment optimization initiatives across authorization strategy, intelligent routing, retries/dunning, tokenization, account updater programs, and partner orchestration.
Own payment provider/PSP strategy and commercial relationships end to end, including commercial alignment, integrations, migrations, roadmap coordination, performance management, and ongoing optimization.
Manage payment partnerships end to end, including partner strategy, relationship management, commercial and capability alignment, integrations, migrations, performance reviews, and ongoing enhancements, ensuring partner capabilities are productized in a scalable and repeatable way.
Expand platform support for new payment methods, markets, and regulatory requirements in partnership with Consumer Payments PM on consumer demand and prioritization
Partner closely with Product, Analytics and Data Science teams to drive experimentation frameworks, A/B testing, and data-driven optimization.
Serve as the primary lead for payments platform initiatives across the subscription commerce ecosystem
Communicate roadmap priorities, platform performance, operational risks, and strategic tradeoffs to senior leadership and cross-functional stakeholders.