Senior Payment Operations Representative
About The Position
Langley Federal Credit Union is seeking a full-time Senior Payment Operations Representative to work a hybrid schedule at their City Center Headquarters in Newport News, VA. This role serves as the primary resource and Subject Matter Expert for the Payments area within the Operations department, providing expertise and support to staff and members. The Senior Payments Representative will act as a mentor to Payments Representatives, ensuring understanding and adherence to applicable regulations and compliance standards. They will review and complete various requests, including escalations, from internal and external members within service level expectations, and possess a general knowledge of all Operations areas to provide assistance as needed.
Requirements
- Two years of experience with a financial institution required.
- Accredited ACH Professional Certification preferred after meeting recommended payments experience.
Nice To Haves
- One year of payments experience preferred.
Responsibilities
- Serves as primary training resource for internal teams and Payments Representatives.
- Serves as a source of escalation for Payment Operations Representatives to assist with decision making, member situations, and compliance translation.
- Performs all tasks/rotations within the Payment Operations Team.
- Processes moderately complex ACH and wire transactions in compliance with federal regulations, internal guidelines, and within established deadlines.
- Serves as an expert regarding applicable compliance requirements to include but not limited to NACHA and federal regulations.
- Processes and completes ACH Origination requests.
- Repairs and processes check and remote deposit capture items for posting.
- Reviews and determines outcome of all Payments exceptions in accordance with applicable compliance rules and regulations.
- Reviews and processes fraud and forgery claims and adjustments for all payment channels in accordance with applicable network compliance rules and regulations.
- Completes activities associated with balance settlement an general ledger accounts.
- Submits and approves files to the Federal Reserve.
- Reviews and processes service cases pertaining to member requests.
- Applies and communicates knowledge of regulatory requirements, practices, and changes to legislation.
- Fosters teamwork by professionally interacting with peers, supervisors, vendors, and Langley employees.
- Provides internal and external members impeccable service by phone, Customer Relationship Management cases, Online Banking messaging, and email.
- Participates in continued education in accordance with applicable federal, state, and industry laws, regulations, and guidelines.
Benefits
- Affordable medical, dental, and vision plans
- Educational Assistance, encompassing books, lab fees, registration costs, and more.
- Support for Student Loan Repayment.
- Abundant Career Growth Opportunities.
- Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
- 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
- Paid Sick Time for all team members.
- Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
- Company-covered short- and long-term disability insurance.
- Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
- Flexible Health Care and Dependent Care benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
