Senior Patient Services Specialist - Patient Access

Providence•Issaquah, WA

About The Position

This position coordinates patient care as patients arrive from a referring medical office through scheduling and registration for services at the Issaquah Highlands facility. It performs front-office clerical and pre-business services in a hospital setting, including patient registration and scheduling, obtaining insurance verifications and physician orders, managing referrals, and triaging phone calls. Exceptional customer service, communication, and problem-solving skills related to patient care are vital. The role serves as a professional liaison for patients, families, departments, and clinics, and provides information about services available at Swedish Medical Center. The specialist must demonstrate critical thinking, work independently, and complete responsibilities accurately and on time. The role partners in orienting and training new staff and may receive special project assignments. Duties are often performed simultaneously with frequent interruptions and should be carried out using an exceptional customer-service approach (AIDET) to optimize the patient and family experience at Swedish Medical Center.

Requirements

One year of recent receptionist or front desk experience in a health care field.
Experience with medical terminology and basic medical record processes.
Ability to demonstrate critical thinking and work independently.
Ability to perform responsibilities accurately and in a timely manner.
Exceptional customer service, communication, and problem-solving skills around patient care matters.

Nice To Haves

Associate's degree or equivalent from a college or technical school.
Medical Terminology Certification upon hire.
Medical insurance and billing experience.
Experience with computerized scheduling or relational databases.

Responsibilities

Coordinate patient care from arrival from a referring medical office through scheduling and registration at the Issaquah Highlands facility.
Perform front-office clerical and pre-business services in the hospital setting.
Register patients and perform patient scheduling activities.
Obtain insurance verifications and physician orders, and manage referrals.
Triage phone calls.
Serve as a professional liaison with patients, families, departments, and clinics.
Provide information about services available at Swedish Medical Center.
Partner in the orientation and training of new staff.
Complete special project assignments as directed.
Provide exceptional customer service using AIDET to support the patient and family experience.