Senior Patient Experience Professional

CenterWell

1d • $71,100 - $97,800 • Remote

About The Position

The Senior Patient Experience Professional supports the design, execution, and continuous improvement of patient experience strategies across the primary care organization. Using patient feedback, performance data, qualitative insights, and partnerships, you will identify opportunities, develop recommendations, and lead measurable improvements for patients, clinicians, and the business. Reporting to the Consumer Experience Principal, you will improve patient experience projects through insight generation, improvement planning, partner engagement, and execution support. You will collaborate across teams to identify challenges, translate data into applicable insights, and support experience improvement efforts.

Requirements

• Bachelor's degree in business, healthcare administration, public health, analytics, economics, or related field.
• 3+ years of experience in healthcare, consulting, strategy, operations, analytics, quality improvement, customer/patient experience, or a related discipline.
• Experience analyzing quantitative and qualitative data to identify trends, causes, risks, and improvement opportunities.
• Translate complex analyses into clear recommendations, business insights, and leadership-ready materials.
• Experience collaborating with teams and influencing partners without direct authority.
• Proficiency with data visualization tools.
• Demonstrated curiosity and commitment to continuous improvement.
• Can work Eastern Standard Time hours.
• Self-provided internet service must meet at minimum a download speed of 25 Mbps and an upload speed of 10 Mbps.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

• Experience working with patient experience metrics, CAHPS, NPS, survey data, or Voice of Customer programs.
• Experience in primary care, population health, value-based care, Medicare Advantage, health plans, or provider organizations.
• Familiarity with quality improvement methodologies, process improvement, or performance management frameworks.
• Experience developing dashboards, scorecards, business cases, or executive communications.

Responsibilities

• Support the design, execution, and continuous improvement of patient experience strategies.
• Use patient feedback, performance data, qualitative insights, and partnerships to identify opportunities.
• Develop recommendations and lead measurable improvements for patients, clinicians, and the business.
• Improve patient experience projects through insight generation, improvement planning, partner engagement, and execution support.
• Collaborate across teams to identify challenges, translate data into applicable insights, and support experience improvement efforts.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior