Senior Patient Collections Representative

USA Clinics Group•Northbrook, IL

2d•$23 - $29•Onsite

About The Position

We are seeking a detail-oriented and analytical Senior Patient Collections Representative. This position helps patients understand and resolve balances through accurate account review, respectful communication, payment options, financial-assistance resources, documentation, and follow-through.

Requirements

High school diploma or GED.
2-5 years of healthcare patient financial services, medical-office customer service, call-center collections, or related experience.
Basic understanding of patient responsibility, insurance explanations, payment processing, documentation, and customer service.
Strong ownership, follow-through, documentation, prioritization, and escalation judgment.
Ability to work accurately in a high-volume, deadline-driven healthcare environment.
Ability to identify discrepancies, communicate clearly, and collaborate across departments.
Commitment to privacy, compliance, quality, continuous improvement, and respectful service.

Nice To Haves

Medical-office or patient-account experience.
Financial-assistance, payment-plan, bilingual customer-service, or healthcare portal experience.

Responsibilities

Review charges, insurance processing, payments, adjustments, secondary coverage, and statements before collection activity.
Communicate balances and payment options clearly and respectfully.
Establish approved payment plans and support financial-assistance workflows.
Process payments and maintain accurate account documentation.
Resolve or route disputed balances and follow issues through correct disposition.
Protect privacy and comply with approved collection practices.