Senior Patient Care Coordinator

UnitedHealth Group • Glastonbury, CT

9d • $20 - $36 • Onsite

About The Position

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Senior Patient Care Coordinator to join our growing Family Medicine team. The position is full-time (40 hours/week) Monday – Friday.
Schedule: Monday – Friday, 8:30am – 5pm
Location: 320 Western Blvd. Glastonbury, CT
Dept: Internal Medicine
About the Role: Support the care team and patients by greeting and checking in patients, scheduling appointments, answering in person and telephonic inquiries, collecting payments and maintaining demographic information.

Requirements

• High School Diploma/GED
• 1+ years of experience with patient financial and scheduling systems
• Intermediate level of computer proficiency in Microsoft Office
• Access to reliable transportation & valid US driver's license

Nice To Haves

• Strong written and oral communication skills
• 1+ years of experience working with Epic

Responsibilities

• Oversee and support administrative staff in front office processes
• Work collaboratively with the Practice Manager to manage staff schedules and coverage
• Conduct or participate in scheduled practice meetings and daily briefs
• Oversee critical processes such as active daily schedule management and PCI compliance
• Assist in the handling of patient complaints
• Participate with Practice Manager in new staff selection and hiring and on-boarding of new Medical Receptionists
• Conduct on-site new staff administrative training
• Participate in organizational initiatives and projects including workflow improvement initiatives
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED