Senior Patient Care Coordinator

UnitedHealth Group • Layton, UT

8h • Onsite

About The Position

The Senior Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

• High School Diploma/GED
• 1+ years working with programs in HEDIS Quality, Stars, CAHPS/HOS experience
• 1+ years of experience working directly with clinicians, provider practices and/or care delivery network experience with Medicaid, Medicare, or other public health programs
• Intermediate level of experience with Microsoft Office

Nice To Haves

• Previous experience with medications
• Medical Assistant experience

Responsibilities

• Locate medical screening results/documentation to ensure quality measures are followed in the closure of gaps
• Partner with operations and physician leadership to determine the best strategies to support the practice and our members ensuring that recommended preventative health screenings are completed and HEDIS gaps in care are addressed
• Conduct outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care or chart collection activities
• Answer inbound calls from members and/or providers regarding appointments, gaps in care, and customer needs.
• Lead process improvement projects and implement workflow interventions to support quality performance for our risk lives.
• Work onsite at clinic locations daily to report out/address deficiencies on HEDIS performance to providers, management, and clinical support staff.
• Identify and seek out opportunities within one’s own work flow to improve efficiency

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees