Senior Patient Advocate

LucyRx•Las Vegas, NV

2d•$21 - $25•Remote

About The Position

The Senior Patient Advocate will be a member of the Prescription Optimization Program. They will be responsible for assisting members with obtaining critical medications that they may have normally had trouble obtaining. They will act as the member's personal advocate and will guide them through the complex world of prescriptions to help them obtain their medications in a cost-effective manner. They will be exploring the possibility of obtaining patient assistance and will be the critical link between the members, the doctors, and the pharmaceutical companies.

Requirements

Active Pharmacy Technician license in good standing from any U.S. state
Certified Pharmacy Technician (CPhT) preferred; if not currently certified, must have the willingness and ability to obtain CPhT certification within 6 months of hire
Self-starter with a strong attention to detail.
Solid time management and follow through.
Ability to work effectively in a team environment
Intermediate skills in MS Word, Excel, Salesforce
Ability to communicate clearly, present complex information to members, clients, pharmacies, and providers
Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them.
Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues.

Nice To Haves

Experience 1+ years in Healthcare or pharmaceutical industry experience.
Experience in member support role.
Experience 1+ years of customer service experience and solving customer problems
Experience in call center-handling inbound calls and making outbound calls.

Responsibilities

Support the Prescription Optimization Program
Work with clients and members to allow them to utilize all the benefits of the Prescription Optimization Program
Provide appropriate triage and care coordination to clients, members, providers, and pharmacies
Collaboration with all internal and external teams to support the POP program
Take inbound calls to members, providers, and pharmacies
Manage and process incoming and outgoing forms, information, and data to provide patient assistance to the members
Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
Have a patient-centric mindset and a high sense of urgency
Impeccable documentation and follow up skills